Regional Rx Report
NEW YORK Duane Reade as chairman, president and chief executive officer Rick Dreiling, who took the helm in November 2005, forges ahead with the company’s turnaround plan. The initiative, unveiled in March 2006, is all about returning to the fundamentals of the business, and the results are paying off.—Industry observers have been keeping their eye on
“For several quarters now our front-end offerings remain the primary driver of our business. Our goal continues to be to fully optimize the front end’s contribution,” Dreiling told analysts during its third-quarter conference call in November. “To that end, we are purposely leaning our stores more and more toward convenience.”
Duane Reade is testing a new convenience store format, dubbed Duane Reade Express, at 52nd Street and Broadway in Manhattan. Opened in November, the 3,000-square-foot store consists of a condensed store format carrying a limited assortment of its most frequently purchased items in convenience, general merchandise and health and beauty.
The new concept does not have a pharmacy, but it has a pharmacy kiosk enabling shoppers to request prescriptions they can pick up at a nearby Duane Reade or have delivered.
In addition, Duane Reade was scheduled to open three additional DR Walk-in Medical Care clinics by the end of 2007. Through its partnership with Consumer Health Services, Duane Reade had, as of press time, four such physicianstaffed clinics in operation.
To help New Yorkers with diabetes manage their health, Duane Reade has opened the doors to its second Diabetes Resource Center in Brooklyn. The new center also addresses obesity and hypertension.
The first Diabetes Resource Center opened in Manhattan in the first half of 2006.
For beauty shoppers, Duane Reade has been quietly expanding and enhancing its Skin Wellness Centers and, as of early this year, planned to have about 35 centers in operation.
Introduced in 2004, the prestige brand-bearing boutiques are Eurostyle centers staffed by beauty advisers. The centers sell such higher-end skin care brands as Vichy Laboratories from L’Oréal, Avene from Pierre Fabre, Lierac Paris brand and La Roche-Posay.
S&P revises outlook on Rite Aid
NEW YORK Standard & Poor’s Ratings Services revised its outlook on chain drug retailer Rite Aid to negative from stable, the firm reported Friday. At the same time, S&P affirmed the ‘B’ corporate credit rating on Rite Aid.
“The outlook change reflects the company’s weak same-store sales and our expectation that this trend will continue over the next few quarters,” stated Standard & Poor’s credit analyst Diane Shand. Rite Aid faces a more cautious consumer, strong growth of lower-priced generics and intense competition, she said. In addition, the current environment could make it more challenging for the company to integrate its recently-acquired Brooks/Eckerd stores.
Boston Mayor decries in-store health clinics
BOSTON On the heels of the Massachusetts Public Health Council approving regulations allowing for in-store health clinics in the state, Boston Mayor Thomas Menino is reportedly looking to ban the clinics from opening in the city.
The decision by the health council “jeopardizes patient safety,” Menino said in a written statement, according to a Boston Globe report. “Limited service medical clinics run by merchants in for-profit corporations will seriously compromise quality of care and hygiene. Allowing retailers to make money off of sick people is wrong.”
The newspaper also reported that, in a separate letter, the mayor urged members of the city’s Public Health Commission to consider banning the clinics from opening within Boston. CVS has plans to open 20 to 30 MinuteClinics in the Greater Boston area but it is unclear how many of those would be within the city’s limits.
Defending its decision to allow clinics to operate, the state Public Health Council issued a statement that read: “The members of the Public Health Council were deliberative and thoughtful in their review of the limited service clinic regulation. We believe these types of clinics, operated either as part of a retail operation or in a nonprofit setting, can provide the public access to safe, convenient, and quality care for minor health issues.”
Officials at MinuteClinic were not immediately available for comment.
On Jan. 9, the state Public Health Council approved rules for limited service medical clinics. The new regulations took effect immediately.
“This is a new model for health care delivery that can benefit many people in the Commonwealth. These regulations will improve consumer convenience and make it easier for non-profit organizations to establish satellite clinics in a variety of settings to serve vulnerable populations,” stated secretary of Health and Human Services JudyAnn Bigby in a statement issued after the approval.
Added John Auerbach, commissioner of the Department of Public Health and chair of the PHC, “Properly regulated, these types of clinics will serve an important function, making care for minor medical care more convenient. The council was mindful of not wanting to create a stand-alone system of health care, so these regulations require coordination and linkages to primary care providers.”
The approval came at the end of a long review process that included two public hearings and the submission of hundreds of pages of testimony regarding the regulations, including testimony in favor of the clinics from the Convenient Care Association.
“We appreciate the Public Health Council’s careful deliberation regarding the adopted regulations that will now guide the operation of limited services clinics in Massachusetts. These retail-based clinics are providing consumers in 35 other states with easy access to high-quality, affordable health care in the face of a nationwide primary care physician shortage. Since this growing shortage is well documented in Massachusetts, and its related health care access issues have been exacerbated by the state’s near-universal healthcare coverage, we appreciate the Council embracing limited services clinics as a partial solution to these serious problems,” said Web Golinkin, president of the CCA and chief executive officer of in-store clinic operator RediClinic, in a statement issued after the council’s decision.
Sparking the move to create specialized regulations for these clinics was CVS’ application to open a MinuteClinic in one of its stores in Weymouth. According to the council, early in the application review process it became clear that DPH regulations governing medical clinics did not address the operation of medical clinics with limited scope of services. Rather than consider applications requiring numerous waivers from full-service clinic regulations, the department decided to create a specialized set of rules.