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Take Care hits the one millionth-patient mark

BY Drug Store News Team

The fact that Take Care has hit the one millionth-patient mark is important because it is yet further evidence of just how quickly convenient care has ramped up in recent months, and offers a hint of what’s coming. While patient satisfaction, quality care and convenience contributed to the growth of the market, there’s no doubt that a recently launched marketing campaign, and the growing number of clinics that have opened over the last year has significantly helped bolster foot traffic.

Take Care announced in mid-October the launch of a new multimedia advertising program. The campaign, dubbed “Life Diagnosis,” is the first integrated ad campaign since the clinic operator was acquired by Walgreens in May 2007 and is its first major branding initiative to focus on building healthcare around people’s lives. The ads are meant to capture real life healthcare challenges and to illustrate how Take Care clinics can serve as a healthcare alternative for consumers looking for quality, affordable and convenient care. The campaign has a specific focus on cough, cold and flu and coincided with the official start of cold and flu season, and all Take Care clinics beginning to offer flu vaccines.

And Take Care hasn’t been alone in all this; its biggest competitor MinuteClinic, which currently operates approximately 550 retail clinics, launched a national ad campaign in September for its Fall flu shot program through its parent company CVS Caremark. The result: By the first week of December, MinuteClinic announced that it had given away more than 1 million flu shots in the fall. Company research has demonstrated that more than 30 percent of these patients who received a flu shot tend to return to MinuteClinic for some other service later on during the same cough-cold season.

All of this has added up to an increased number of patient visits for the top two clinic operators. As clinics have expanded and these marketing campaigns have rolled out the numbers are ramping quickly: In June, when Take Care had just about 170 clinics, the company announced it had hit patient no. 500,000; my mid-October, Take Care reached 750,000 with just about 225 clinics, and now that number stands at 1 million patients, with almost 320 clinics.

And it’s not just the two biggest clinic players that figure to benefit here. Other clinic providers that operate in the same markets as Take Care and MinuteClinic are likely to see an uptick in patient counts, as the ads raise overall consumer awareness for retail clinics and the services they offer. Drug Store News believes this is one of those cases where all boats likely rise with the tide.

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Americans choosing homeopathy for cough/cold

BY Michael Johnsen

NEW YORK Homeopathy doesn’t sell well at mass retail, when it’s homeopathy you’re trying to sell. That’s because homeopathy doesn’t rank very high in the mass consumer’s decision matrix, according to several suppliers of homeopathy medicines. What does rank high on that decision matrix is safety and efficacy. Mass consumers want to know that the medicine they’re taking does what it says it’s going to do, and when used as directed, that the medicine is going to make them feel better overall by not exchanging one set of symptoms for another set.

“In all the research we’ve done with consumers, the two main [factors] that they look for are ‘safe’ and ‘effective,’” Dale Nepsa, president of Hyland’s, told Drug Store News. “Homeopathy [as a concept] is way down the list after that,” Nepsa added.

That helps explain why homeopathy products more and more are finding a profitable space on the mass retailer shelf. The medicines are marketed more for what they are — safe and effective remedies that help relieve many of the same symptoms addressed by allopathic medicines — than for how they work.

However, the concept driving homeopathy also is gaining greater share — and not just because homeopathic remedies marketed against pediatric cough/cold is helping to fill the void vacated by allopathic remedies, around which concerns over safety and efficacy are circling. According to the Association of American Medical Colleges, more than 95 of the nation’s 125 medical schools now require some kind of complementary and alternative medicine coursework, which includes homeopathy and, accordingly, brings homeopathy more into the fold of conventional medicine. “What pharmacists and other healthcare professionals are looking for is a product that has clinical efficacy,” commented Bob Silverstein, senior sales and marketing director with Origin Biomed. “Any reticence toward homeopathy that traditional pharmacists might have, we’ve been able to overcome just with the performance of the product itself.” Origin Biomed markets Neuragen PN, a relatively new product for nerve pain.

Homeopathy, as a concept, also is gaining traction with consumers. “They’re starting to know the word; they’re starting to understand it; they’re starting to have more faith in it,” Nepsa said.

But the controversy around allopathic cough/cold remedies for children certainly is driving interest in “alternative” remedies like homeopathic products — though consumers are more likely developing an affinity for relative brands than the concept of homeopathy. “Boiron has always depended very heavily on word-of-mouth,” noted Alissa Gould, public relations manager at Boiron. “And moms talk,” she said, making the situation surrounding kids’ cough/cold today a significant opportunity for homeopathic manufacturers. According to Mintel/Nutrition Business Journal projections, overall sales of homeopathic are expected to reach $1.1 billion by 2012, up from an estimated $831 million sales base in 2008.

The focus on marketing and merchandising homeopathy, much like their allopathic remedy cousins, also helps explain why some of the homeopathy suppliers today are seeking to generate some momentum around their brands in much the same way that allopathic companies do — similar to how McNeil Consumer’s brand Tylenol extends beyond analgesics into cough/cold, for example. Companies like Hyland’s, Boiron and Similasan are attempting to generate some brand equity around their corporate brands. Hyland’s has established itself in baby care with its teething and colic remedies, as well as within the kids’ cough/cold set with its Curious George-licensed cough/cold products, and is making headway with adult-oriented products like Restful Legs for restless legs. Boiron is beginning to expand its “hard-to-pronounce” flu remedy Oscillococcinum brand with new Oscillo offerings, and is extending its brand name across the aisle into analgesics with Arnicare. Similarly, Similasan with its long heritiage in ear care and eye care products, is attempting to extend its Similasan brand identity into insomnia and anxiety/stress relief.

“The opportunity [for homeopathy at mass] is first to identify those health conditions that can be effectively treated by homeopathy,” noted Curt Behrens, president of P2B, a sales and marketing company that represents Similasan. And more importantly for mass outlets, the opportunity is to identify those homeopathic treatments that can deliver more immediate relief, because that’s what consumers want. “The regimen has to match to consumer expectations,” said Behrens. “From a merchandising perspective, it’s important that homeopathic products are not segregated from traditional OTC treatments … because the consumer shops by condition and disease states, [but] they also shop adjacencies.”

To segregate homeopathy at mass retail would only serve that consumer looking for homeopathic treatments first. And that consumer doesn’t shop often enough in mass outlets to support a homeopathy destination center. “Even in health food, that homeopathic-driven consumer is only a small fraction [of that channel’s] total consumer base,” Behrens said.

Homeopathy as a destination center within mass retail has been tried, actually, and has failed miserably, a few suppliers noted, asking that the specific retailers who tried the concept not be called out. Homeopathy traditionally sells very well in specialty retail, where it is, in fact, sold more as a lifestyle for consumers in search of more natural alternatives in all aspects of their lives. That helps explain why homeopathy thrives as a destination center in those channels. It goes back to that decision matrix — specialty channel consumers have already familiarized themselves with and embraced the concept behind how homeopathy works, and consequently have placed homeopathy higher up on their decision matrix.

Another driver of homeopathy unique to specialty is the informed and educated customer service rep combing the aisles. For mass retail, that represents a significant investment in training and labor — an expense that grows proportional to the store base — that delivers only questionable returns.

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B&L names Valenti president, North America

BY Michael Johnsen

ROCHESTER, N.Y. Bausch & Lomb on Friday named Peter Valenti president, North America, Vision Care, effective later this month.

“[Valenti] possesses deep leadership experience, as well as considerable eye health and general healthcare expertise,” stated Stuart Heap, corporate VP and global president, Vision Care, Bausch & Lomb. “His appointment further strengthens our existing team, which is focused on delivering innovation in the contact lens, lens care and vision accessories segments of the industry.”

Valenti was most recently VP and general manager, Surgical Devices (U.S.), for Covidien, where he led sales and marketing strategy for its $1 billion product portfolio. Prior, he spent 12 years with Johnson & Johnson, serving in a variety of U.S. and international roles across consumer, pharmaceutical and device businesses. Before his career with Johnson & Johnson, he held several brand management roles with Procter & Gamble.

He earned an MBA from the Johnson School of Management at Cornell University, and a Bachelor’s degree from the University of Connecticut. Valenti  will be based in Rochester, N.Y.

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