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Target’s Stukenborg discusses ‘value creation’ at Elevation Forum

BY DSN STAFF

MINNEAPOLIS — In a recent study conducted by DDI Consulting, 72% of managers indicated they have never questioned their ability to be an effective leader, and only 15% stated they had a leadership deficiency. It is a great example that our personal beliefs often distort our reality. Leadership, or serving others, is about earning share of heart, not manipulation or personal ambition. That was one of the key messages conveyed by Elevation Forum founder and Mack Elevation Forum leader Dan Mack on June 17 at the latest Elevation Forum.  Mack founded the Elevation Forum for senior executives in 2008, and the group now totals more than 40 companies who are looking to discuss the cutting-edge ideas and strategies within the industry. 

Target’s Doug Stukenborg, divisional merchandise manager for pharmacy, OTC and optical, and Laura Horton, senior group manager of healthcare and beauty business partnerships and negotiation, headlined the latest gathering. Stukenborg told forum members: “We will bring the Target WOW to digitally connected families through a unique combination of clear value pricing, compelling offers, design inspiration, guest-focused assortment and a frictionless shopping experience. We will differentiate through assortment and brand exclusives, innovative solutions and owned brands, as well as enhance the guest experience through trained and
dedicated services.”  

Stukenborg and Horton moderated a two-hour dialog filled with ideas to make a difference in building supplier’s and retailer’s businesses, and in creating higher-level relationships and value creation. Forum member Dan Quail, of Similasan, said, “That event was one of our best meetings yet. Very insightful and invaluable to my business!”

The forum started with a very candid discussion on how to create and maintain competitive advantage in a hyper-competitive environment. “We all struggle with overvaluing our personal assets, undervaluing our competitors and overvaluing the depth of trust customers have in our organizations. Healthy organizations are a blended combination of healthy leadership practices and refinement of competitive advantage. Competitive advantage is derived through either compelling differentiation or leadership in perceived value,” Mack said.     

The forum members benefited from a robust discussion on the role of guest insights, with Stukenborg sharing his opinion on how to create value with knowledge of the guest within his department. “Target’s vision is to stay guest-centric, helping her with what she wants, when she wants it,” he said. “She loves to shop, and she loves value. If you can bring guest insights to support her needs, we are interested.”

The next Elevation Forum will be held Sept. 18 in Providence, R.I., with CVS’ senior merchandising team. The executive forum team will continue the vision of uncovering unique insights and discussing the best practices engaging the industry.

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Uber to offer D.C. residents a shopping service for a limited time

BY Michael Johnsen

WASHINGTON — Beginning Aug. 19, taxi app company Uber will offer a drug store shopping service for a limited time in a limited area to Washington, D.C., residents. 
 
"No need to race to the store after a long day at the office — now you can request allergy medicine, diapers, toothpaste and over 100 other items through the Uber app. This limited-time-only experiment will run for a few weeks – but the more you love it, the more likely it will last," the company stated in a blog Tuesday. "[Uber] Corner Store will be available Monday – Friday, 9 a.m. – 9 p.m.  to a select number of Uber DC riders within a limited area. We’re working to build supply, and will be sure to update you as we extend hours of operation to cover late night and weekend requests!"
 
The shopping list comprises approximately 100 items, ranging from that allergy product and other OTC remedies to grooming items. After toggling to the "Corner Store" option in the Uber app and requesting a driver, Uber sends a text message with a link to a list of items available for purchase. An Uber driver then calls to take the order, and upon delivery, the purchase is charged to the customer's Uber account.
 
"Because Corner Store is an experiment, we’re rolling it out to a limited number of Uber DC riders in select areas," Uber noted. 
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CVS Caremark’s Accordant Health Services division receives NCQA accreditation

BY Michael Johnsen

WOONSOCKET, R.I. – CVS Caremark on Monday announced that its Accordant Health Services division has received full NCQA Patient and Practitioner Oriented Disease Management accreditation for programs to support: epilepsy (seizures), rheumatoid arthritis, multiple sclerosis, Crohn's disease, ulcerative colitis, Parkinson's disease, systemic lupus erythematosus (SLE or Lupus), myasthenia gravis, sickle cell disease, cystic fibrosis, hemophilia, scleroderma, polymyositis, chronic inflammatory demyelinating polyradiculoneuropathy (CIDP), amyotrophic lateral sclerosis (also known as Lou Gehrig's disease), dermatomyositis and Gaucher disease.
 
"Earning this accreditation from NCQA demonstrates Accordant's commitment to improving the overall health and well-being of the patients we support," stated Troyen Brennan, chief medical officer of CVS Caremark. "Our coordinated, holistic care management programs provide patients with the support and tools necessary to help them holistically manage their rare diseases while working to improve health outcomes and reduce avoidable utilization." 
 
"Earning NCQA accreditation provides our clients with further assurance as to the quality of our care management programs for rare and complex conditions," added Trip Hofer, president, Accordant Health Services. "NCQA Disease Management accreditation also supports our clients in their own quality improvement activities and can help simplify the delegation oversight process."
 
Earning full NCQA DM Accreditation is an indication that a DM program is dedicated to giving patients and/or practitioners the support, education and other help necessary to facilitate good outcomes and good care. NCQA's DM Accreditation program is designed to help purchasers evaluate DM programs and to improve patient care and service.
 
Patient and practitioner oriented DM accreditation is the most comprehensive option and is for organizations that work with both patients and practitioners. These programs address interventions toward patients and interact with the patients' practitioners to support their plan of care.
 
"NCQA's Disease Management Accreditation program is thorough and rigorous. It's designed to highlight only those programs that truly improve chronic care," noted NCQA president Margaret O'Kane.
 
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