RETAIL NEWS

Target’s Drive Up, same-day delivery service grows

BY Deena M. Amato-McCoy

Two delivery programs will make it easier for more customers to make their Target runs — whether they shop online or in-store.

The discounter announced it is expanding “Drive Up” service, which allows guests to place orders via the Target app, then have their items brought out to their cars by a store team member. The service will now be available in nearly 270 stores in Florida, Texas, Alabama, Georgia, Louisiana, Mississippi, Oklahoma and South Carolina. This is the first expansion of Drive Up since it was launched as a pilot in the Minneapolis area last fall, according to “A Bullseye View,” a blog on Target’s website.

Here’s how it works: Customers select Drive Up as the fulfillment option when placing an order through the Target app. Target will notify shoppers within two hours that the order is ready. Customers click on the “I’m on the Way” button when they are headed to the store.

Once they arrive, customers park in a designated Drive Up spot, and a Target associate will bring the order to the car within two minutes.

The company plans to continue expanding Drive Up to 1,000 stores nationwide by the end of 2018 according to Target.

In addition, the discounter is expanding a service that lets customers shop select urban stores, and have their order delivered within two hours for a flat fee. Following last year’s successful pilot launch in four New York City stores, the service will now be available in nearly 60 Target stores in five major cities, including Boston, Chicago, New York City, San Francisco and Washington, D.C., by the end of the month, according to “A Bullseye View,” a blog on Target’s website.

When checking out in store, customers alert the cashier they would like home delivery and choose their desired two-hour delivery window. They provide their address and leave items at the store. A dedicated driver will deliver the purchase to the shopper’s doorstep within the customer’s chosen delivery window.

The service fee is $7. Oversized purchases, such as furniture, are subject to an additional $25 handling fee, according to the blog.

“We’re using our network of more than 1,800 stores and our enhanced supply chain operations and digital technologies to roll out more convenient shopping options … nationwide,” the blog added.

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Walmart announces launch of redesigned website

BY Deena M. Amato-McCoy

Walmart is readying to launch its redesigned website, which will feature more personalization and specialty experiences.

The discount giant said its new website, which will launch in May, will offer “a cleaner and more modern digital shopping experience” that will be bolstered with features ranging from more personalized experiences to stronger content and photography.

Customers will notice changes as soon as they open the home page, which will showcase the top-selling items in a customer’s location. Customers will also be able to view their local store profile, including available services such as online grocery, order status, and Easy Reorder, which lets customers repurchase the items they buy most frequently in stores and online.

The new site will also offer specialty shopping experiences, such as Walmart’s digital home shopping experience, which streamlines how customers browse and purchase merchandise across the category. The site will also integrate the Lord & Taylor flagship online store that will offer premium fashion brands directly from the department store retailer.

Walmart plans to expand its digital specialty experiences into more categories later this year, according to the website.

The new site will also tout photography and content that showcases real-life moments. It will also transition away from its signature blue and white trim to an expanded color palette that brings more vibrancy and depth to the site, according to the company.

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Kevin Hourican
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Hourican named CVS Pharmacy president

BY David Salazar

Kevin Hourican has been named president of CVS Pharmacy. He takes the helm of CVS Health’s 10,000-pharmacy retail business, charged with leading CVS Health’s delivery of innovative health solutions to make the healthcare experience simpler, more responsive and more affordable, the company said. He succeeds Helena Foulkes, who recently joined Hudson’s Bay as CEO, and he had been serving as head of CVS Pharmacy while the company looked for a successor.

“We’re pleased to have Kevin at the helm of CVS Pharmacy,” CVS Health COO Jon Roberts said. “He has a proven track record of bringing innovative new programs and services to our patients and a strong ability to lead our retail pharmacy team. We believe that Kevin will bring his extensive consumer and retail skills to our front store business as well and I have no doubt he will be able to further transform our stores to become the front door of health care for consumers, patients and caregivers.”

Hourican — who joined CVS Health in 2012 — was most recently CVS Pharmacy’s executive vice president of retail pharmacy, overseeing the chain’s retail pharmacy business and partnering to deliver such solutions as the ScriptPath prescription management system and the recently introduced Rx Savings Finder, as well as medication adherence programs and the roll out of home delivery. Before that, he was CVS Pharmacy’s senior vice president of operations for the East division, with oversight of roughly 5,000 stores in 21 states, the District of Columbia and Puerto Rico.

Hourican assumes leadership as CVS Health is in the midst of its pending acquisition of health insurer Aetna, which executives have said is aimed at making the CVS Pharmacy chain the new front door to health care, serving as a hub where patients can better understand their health coverage and access essential services.

Hourican also has held leadership positions at Macy’s and Sears Roebuck. He has a bachelor’s degree and a master’s degree from Pennsylvania State University.

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