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Survey: Online grocery experience has room for improvement

BY Dan Berthiaume

London — Three-quarters of online shoppers have shopped online for groceries and 40% of these do so on a regular basis, but only one-third of grocery shoppers rate their experience as “easy.” And only one-in-five (19%) of those surveyed by EDigitalResearch are delighted with their online grocery experience.

Recent EDigitalResearch online consumer survey results also show that on average, 77% of online grocery shoppers say they take fifteen minutes or more to complete an online grocery shop, with 21% taking more than half an hour. Half of online shoppers feel that an online grocery shop takes too long, and 50% of those surveyed do not rate the time it takes them to complete an online grocery shop as positive.

Saved lists or favorites are the most common way to navigate around a retailers site, with around one third (35%) of those surveyed stating they use these navigational tools most often. However, less than 10% of online grocery shoppers always stick to the same brands. Half (53%) of those surveyed felt that they switch between brands on a regular basis.

And in a positive sign for online grocery promotions, only 10% of online grocery shoppers feel that there is too much advertising going on when they shop online for food and drink items.

 

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Jewel-Osco stores in Chicagoland celebrate new openings, remodels

BY Antoinette Alexander

ITASCA, Ill. — Jewel-Osco is celebrating this week the grand opening of five new stores and 14 remodels across Chicagoland.

For the new store galas on Tuesday, town officials and community members from each respective neighborhood as well as other Jewel-Osco executives and associates are invited to the event. The company will put their final touches on the new stores to showcase the next generation of the new Jewel-Osco at the celebratory galas that will feature live music, sampling, and other entertainment.

The five new stores created more than 1,500 jobs, and were designed to offer customers a new experience in fresh products, including an expanded variety of the freshest produce and top-quality meat and seafood. The company also debuted across all store locations “Jewel-Osco Signature Items,” showcasing a selection of goods from each fresh department that are specially made fresh every day.

In the 14 remodeled locations, virtually every department received a fresh update. Equipped with new self-service salad bars and a new juice bars, the additional remodel stores will feature the Jewel Signature Items.
 
To honor the community’s contribution to the continued success of the stores, Jewel-Osco will make nearly $40,000 in grant donations to 36 organizations across Chicagoland. The company will recognize local schools, food pantries, and other non-for profit organizations as dedication to each community the stores serve.

 

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Walmart Canada names Delhaize exec president, CEO

BY Marianne Wilson

MISSISSAUGA, Ontario — Walmart Canada has appointed an executive from Delhaize Group, Dirk Van den Berghe, as president and CEO, effective Aug. 1.

Van den Berghe, who has 30 years of international business experience, most recently served as CEO of Delhaize’s Belgium and Luxembourg operations. His appointment at Walmart was seen as a way for the discounter to strengthen its grocery business in Canada.  

He succeeds Shelley Broader, who was recently promoted to president and CEO of Wal-Mart's EMEA Region which encompasses its operations in Europe, the Middle East, Africa and Canada.

“Under Dirk's leadership, Delhaize has been successful in several countries, and his vast experience will allow us to strengthen our growing food business in Canada and complements our highly successful general merchandise operation,” Broader stated. “One of Walmart's greatest strengths is having exceptional leaders to drive our continued growth, and Dirk is a prime example of this talent.”

 

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