Survey: Most U.S. shoppers hate Black Friday

BY Gina Acosta

Most U.S. shoppers dislike Black Friday, but a third of them say they're planning to spend more than $500 that weekend anyway, according to a new survey., a deal tracking website focused on analyzing holiday sales, has released its annual survey made up of 1,140 participants who plan on shopping this year. While 47% of participants believe that stores should be closed on Thanksgiving, 33% will still shop in-stores or online.

Here are a few key points from the survey:

Estimated Black Friday Spending:
• 32% plan on spending $501 or more (53% men, 47% women)
• 38% plan on spending $1-$250 (45% men, 55% women)
• The 35+ group will spend more than the 18-24 group

• Of the 34% who believe stores should open on Thanksgiving, 57% are men and 53% are in the 18-24 group
• 68% of participants will begin their holiday shopping before Thanksgiving
• Only 16% believe Thanksgiving has better deals than Black Friday or Cyber Monday

Black Friday:
• Only 29% believe Black Friday has the best deals of the season
• 79% dislike the Black Friday research and shopping process
• 81% believe that Black Friday deals are not improving from year-to-year

Items by Interest:
• 43% said Electronics
• 26% said Apparel
• 17% said Toys/Games
• 6% said Appliances
• 8% said Other

Holiday Season:
• 94% believe they will make at least one in-store purchase this holiday season
• 35% will use cash for in-store purchases. 39% will use debit cards and 23% credit cards.


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Target opens start-up accelerator applications

BY Dan Berthiaume

MINNEAPOLIS — Start-ups looking to revolutionize retail have a significant new opportunity for support.

Target is officially kicking off the application process for a new retail accelerator it is launching in 2016 in partnership with Boulder, Colorado-based start-up accelerator Techstars. Target and Techstars will accept applications for the accelerator, which will be based here in Target’s headquarters city through March 2016. Selections are expected to be complete by April or May, with the accelerator lasting from June to September.

Target has signed a three-year agreement with Techstars which will include three rounds of start-up development and funding. In an interview with Chain Store Age, Target spokesperson Jenna Reck said the program sprung from efforts initiated by Target chief strategy and innovation office Casey Carl.

“We’ve had a dedicated innovation team for a couple of years,” said Reck. “Last year, Carl accelerated the work of the team and this spring hired three entrepreneurs-in-residence (EIR) who are experts in areas such as digital and brand-building. They were charged to create business and drive new growth for Target.”

West Stringfellow, digital EIR for Target, recommended that Target launch an accelerator program and partner with TechStars based on its 90% success rate. Goals of the program include creating a new community of innovators in Target’s backyard.

“We want to help build a start-up and tech community in the Twin Cities,” said Reck. “After participating in an accelerator, at least half of start-ups usually plant some type of permanent roots in the city where the program took place.”

In addition, Reck said the accelerator project fits into Target’s larger turnaround initiative.
“We’re on a path to transformation,” she said. “By brining start-ups into our headquarters we can learn from them and see how they work. Start-ups are quick, scrappy and resourceful.”

The accelerator will initially select 10 startups, as well as a team from Target. Selected startups will receive financing, mentoring and business development tools. 

Specifically, this will include an offer of $20,000 from Techstars for 6% equity in the company, with the option to take up to another $100,000. Target may also offer to invest in or purchase start-ups, but that is not guaranteed. At the end of the program, media and investors will be able to see public demos of the start-ups.

“We don’t know what we don’t know,” said Reck. “We want to leave things open-ended.”

Target says it will consider all types of startups, including those that provide behind-the-scenes software as well as customer-facing systems or products. Start-ups will be allowed to work with other retailers besides Target.

Mentors will include Carl and Stringfellow, as well as Target executives Jamil Ghani, VP of enterprise strategy, and Jason Goldberger, president of and mobile.

Stringfellow previously served as chief product officer of Bigcommerce, and has also held  several senior director- and director-level positions for PayPal and several product manager roles at In a Target blog posting, Stringfellow said the most important start-up aspect Target and Techstars will look for is team. Other factors for consideration include the market being targeted, progress that has been made, and strength of idea.

“A great team can change an idea and still succeed, but a mediocre team will struggle to execute on even a great idea,” said Stringfellow. “We look for people who can execute quickly, are coachable and listen well, are thoughtful but make fast decisions, are intellectually honest, are persistent, follow through and are insanely passionate about what they do. We’re looking for rock stars.”

Target has operated its own innovation center in San Francisco since 2013, and many other large retailers also have their own dedicated internal innovation programs. Reck said Target has about 50 total members of its innovation team, based both in San Francisco and Minneapolis.

“The accelerator will be complementary to the innovation team,” said Reck.

When asked if Target’s inclusion of an in-house team is a sign the retailer might be considering launching its own technology companies or products, Reck said there are currently no plans to do so. However, she clarified that at this stage, Target primarily seeks to discover more about how start-ups create and drive innovation.

“The goal is to have the in-house team work hand-in-hand with the start-ups and learn from them,” said Reck.

Target is upping the innovation ante by looking outside the company to help develop start-ups it will not directly control. By focusing on the best ideas it can find anywhere, rather than on the best ideas it can internally generate, Target is poised to help advance retail innovation both inside and outside the company.

Apply to the Target-Techstars retail accelerator here.


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Exclusive webinar: The Role of Telehealth in Retail Healthcare, presented by DSN/CCA


More and more, retail pharmacies and retail clinics are leveraging telehealth solutions to both expand the scope of care they provide as well as expand patient access to high quality, low cost health care.

To help key healthcare stakeholders and industry professionals keep up with the latest thinking in how telehealth is helping to revolutionize the delivery of healthcare in America, Drug Store News and the Convenient Care Aassociation will host the exclusive webinar, “The Role of Telehealth in Retail Healthcare,” on Thursday, Nov. 5.

Presented by Tobias Barker, VP, medical operations, MinuteClinic, the webinar — part of the six-part, DSN/CCA Retail Healthcare Webinar Series — will explore the use of telehealth in retail-based clinics and retail settings and provide expert analysis of the regulatory landscape and the implications related to deploying a telehealth solution. From in-store health stations, to innovative point-of-care cloud-based testing tools and more, telehealth is allowing patients/consumers to access comprehensive, high-quality healthcare and health information in convenient locations. As with many new entrants into healthcare, regulations regarding telehealth and telehealth services are appearing in every state and are ripe with the possibility for unintended consequences for providers. Click to register.

"Retail health clinics in traditional retail chain drug stores have become a critical boardroom conversation and a key platform to transform traditional brick and mortar retailers into integrated healthcare providers," said Wayne Bennett, group publisher of Drug Store News.

"This educational platform is unique because the webinars are specifically designed for healthcare leadership and professionals and showcase the value proposition of the retail health industry," said Tine Hansen-Turton, executive director of the Convenient Care Association.

Moderated by Drug Store News editor Rob Eder, the DSN/CCA Retail Healthcare Webinar Series, kicks off Tuesday, November 3, and includes —

  • Integrated Health Care Throughout the Store, presented by Web Golinkin, CEO Rite Aid Rediclinic and Health Dialog.
  • Harnessing Big Data to Support Quality Improvement, Planning, Population Health Management and Cost Effectiveness, presented by Bob Darin, VP, enterprise analytics, CVS Health.
  • Partnerships in Population Health, presented by Patrick Carroll, MD, medical director for Walgreens Health Care Clinic.
  • Chronic Care and Retail Health, presented by Eileen Myers, MPH, RDN, VP, affiliations and patient-centered strategies, The Little Clinic.      
  • Emerging Payment Models, presented by S. Lawrence Kocot, principal and national leader of the Center for Healthcare Regulatory Insight, KPMG.

The DSN/CCA Retail Healthcare Webinar Series runs through December, with archived sessions available for one year at For the complete webinar schedule, detailed session descriptions and registration information, click here


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Which area of the industry do you think Amazon's entry would shake up the most?