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S.C. health and human services director tours MinuteClinic location

BY Alaric DeArment

COLUMBIA, S.C. — A MinuteClinic location at a CVS store in downtown Columbia, S.C., got a visit from one of the state’s top health officials recently.

South Carolina state Department of Health and Human Services director Tony Keck got a tour of the clinic from Andrew Sussman, president of MinuteClinic and SVP and associate chief medical officer of CVS Caremark. Keck helped initiate a plan to include MinuteClinic as a provider of care in order to increase access for Medicaid recipients and to make South Carolina a model in retail health; MinuteClinic accepts all South Carolina Medicaid plans.

"While we urge beneficiaries to call or visit their primary care physician first, we understand that for many of our working parents, minor medical treatment may be necessary to access when these offices are closed," Keck said. "Expanding Medicaid coverage to CVS MinuteClinic adds accessibility and flexibility for our beneficiaries to receive immediate medical treatment, thereby strengthening our commitment to delivering increasingly high-quality care for our citizens."

MinuteClinic’s first Columbia location opened in 2008, and the company has since expanded to include clinics in the Greenville-Spartanburg, Charleston and Myrtle Beach areas of the state.


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Arm & Hammer releases line of air care products

BY Jason Owen

BEVERLY HILLS, Calif. — World Care Products, a manufacturer and marketer of air care products, has teamed up with Church & Dwight as a licensee of the Arm & Hammer Brand for its new air care category.

New Arm & Hammer air care products are available in a variety of formats and fragrances to meet the consumers’ needs. The Arm & Hammer branded products will include two different aerosol spray formats, solid gel cone, gel beads, two different scented candle formats, plug-in scented oil and decor scent gel refill, all available in five different scents.

 

"Our team at World Care Products is thrilled to be the distributor and licensee of such a well-known and respected brand as Arm & Hammer and believe that our odor neutralizing & fragrance technology capabilities combined with Church & Dwight’s trusted & innovative approach to the marketplace is a winning position for our consumers," said a company representative. "Our introduction of Arm & Hammer in the air care market is consistent with Church & Dwight’s mission to provide their customers with innovative products that integrate technology and convenience with sophisticated design at a value price"

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Healthcare organizations can take better advantage of customer reviews, study finds

BY Alaric DeArment

NEW YORK — More Americans are looking for reviews and ratings to guide their healthcare decision-making as they spend more of their own money on health care, but they’re not finding what they need, according to a new report by PwC.

In the report, "Scoring Healthcare: Navigating Customer Experience Ratings," PwC’s Health Research Institute found in a survey that 48% of respondents said they had read healthcare reviews, and among those, 68% said they had used the information to select a doctor, hospital or — to a lesser extent — pharmacy, drug, medical device or health plan, but only 24% had written a review.

"Healthcare organizations are increasingly operating in a world in which the voice of the consumer impacts the bottom line and where customer experience is now a matter of dollars and cents," PwC U.S. health industries leader Kelly Barnes said. "As consumerism in health care gains steam, customer feedback has become a determining factor in the success of health organizations. Ratings connect consumers’ experience to quality, and quality connects to financial performance, market share and reputation."

Still, the report did not find the level of consumer engagement and participation in health care that’s seen in entertainment and retail. Instead of a single, trusted, independent rating system, consumers are turning to Facebook, Yelp and Consumer Reports. At the same time, retailers and other consumer-focused industries are starting to apply their expertise to market health-related products and services more effectively, the report found.

"Consumers are looking for easy-to-understand information from sources they can trust," Barnes said. "They care most about the physician-patient relationship, what to do after a hospital visit and how to obtain smooth service from their health plan."

 

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