PHARMACY

Rx programs, services play key role

BY Richard Monks

With more than 1,500 supermarkets and stand-alone drug stores, Sobeys Inc. plays a critical role in helping people across Canada stay healthy.

(Click here to view the full report.)

The company, which operates food stores under five different banners — including the Canada Safeway business it acquired in November 2013 — from Nova Scotia to British Columbia, has prescription counters in 335 of its supermarkets and all 70 of its Lawton’s Drug stores in New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island.

Dubbed PROfile pharmacists, the pharmacy professionals in the company’s stores offer a comprehensive roster of services to patients, ranging from prescription reviews to ensure each script is filled with the right medication in the proper dosage to one-on-one counseling on new prescriptions.

With so many prescriptions taken incorrectly, Sobeys and Lawtons have implemented several programs and services aimed
at ensuring that patients get the most from their medications.

The company’s AutoFill Plus program, for instance, ensures that patients do not miss doses, make fewer trips to the pharmacy and spend less time waiting for their prescriptions to be filled.

Under the Pill Pack Plus program, Sobeys and Lawtons pharmacists work with patients to manage dose changes and ensure that patients are taking their medications at the right times. In addition, patients participating in the program are notified when they need to contact their physician for renewals.

Because it is often difficult for patients to stay on top of product recalls and health warnings, PROfile pharmacists monitor Health Canada and manufacturer information for medication-related advisories and drug recalls.

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PHARMACY

Innovating, freshening up offerings

BY Antoinette Alexander

With a new president and CEO at the helm, Uniprix is looking to “shake things up a bit.”

(Click here to view the full report.)

On Feb. 2, Philippe Duval officially assumed the role of president and CEO of the Uniprix Group — just the third person to hold that title in the 35 year history of the company — succeeding François Castonguay, who stepped down last August after 20 years.

Having served as president and CEO of the The Société des alcools du Québec (SAQ) until 2013 and as GM of the Society for the Celebration of Montréal’s 375th Anniversary until January of this year, Duval brings to the table a wealth of management and retail experience.

“I came on board on Feb. 2,” he told DSN. “Let’s just say I’m in listening mode, and there’s plenty to learn,” Duval said. “It’s a very competitive market out there right now. No one can afford to run on autopilot because market share doesn’t come easily. That’s why the Uniprix Group has chosen to innovate [and] freshen up our offering and shake things up a bit.”

One development that Duval is especially excited about is its exclusive agreement to bring the Daniele Henkel To Go beauty concept to Uniprix.

The concept launched in February in Kirkland and is now available in 20 locations with more planned in coming months.

A free-standing space featuring a lounge chair invites men and women to relax and enjoy 10- to 30-minute sessions for the face, décolleté or hands.

The Daniele Henkel To Go franchise features the anti-aging LPG Endermolift technology. Certified and trained at the Daniele Henkel Academy, Uniprix beauty consultants service their clientele by evaluating their skin, and prescribing and providing targeted, express anti-aging treatments.

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Focusing on member health

BY Michael Johnsen

More and more, Sam’s Club as a brand is becoming associated with health care, and not just through its 604 pharmacy operations, 567 optical locations and 420 hearing facilities. Sam’s Club made headlines in the past year by becoming the first retailer to complement its full suite of healthcare offerings with a health exchange solution created in partnership with health insurer Aetna.

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Sam’s Club pharmacies continue to host 10 free monthly health screenings nationwide each year for members and non-members. “Offering free screenings for the fifth consecutive year is part of our commitment to improve the lives and wellbeing of people in the communities we serve,” said Jill Turner-Mitchael, SVP Sam’s Club health and wellness. “We’re determined to continue finding ways to make health care accessible.”

Sam’s Club prides itself on its suite of immunization offerings, which include the ability for small business members to schedule in-office flu vaccinations for their employees at select locations. Such services are communicated to members through Sam’s Club’s bi-monthly wellness magazine, Healthy Living Made Simple, which in its fourth year reaches 8 million members.

“Whenever people visit Sam’s Club at all, I want them to be able to experience health-and-wellness in a way that they leave healthier no matter how they engage with us,” said Sherri Thomas, director, managed care services for Sam’s Club, in discussing the health exchange launch with Drug Store News. “If it’s through our pharmacy, optical or hearing services, if they’re engaged in the exchange, if it’s through our health screenings — I want them to be a healthier person because they’re engaged with Sam’s Club.”

That focus on member health is paying dividends: A J.D. Power 2014 U.S. Pharmacy Study ranked Sam’s Club Pharmacy “Highest in Customer Satisfaction with Mass Merchandiser Pharmacies.”

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