P&G announces organizational changes
CINCINNATI — Procter & Gamble has announced a string of organization changes, including the retirement of 37-year company veteran Dimitri Panayotopoulos, vice chairman and adviser to the chairman and CEO, effective Jan. 2, 2014.
Panayotopoulos joined P&G in 1977. He served in sales and general management roles spanning Europe, the Middle East, Africa and Asia, eventually overseeing all P&G brands as vice chair – Global Business Units. As previously announced, he was elected to his current role as advisor to the CEO effective July 1, 2013.
“We appreciate Dimitri’s considerable contributions over his long and successful career, building leading positions for the company in Egypt and then the Middle East, China, Central and Eastern Europe, and Africa,” stated A.G. Lafley, P&G chairman, president and CEO. “He concluded his distinguished career by leading our global business units through challenging times.”
P&G also announced that Bruce Brown, chief technology officer, will retire on Aug. 31, 2014, after more than 34 years of service. Until that time, effective Feb. 1, 2014, Brown will serve as officer on special assignment. Kathleen B. Fish, currently VP research and development, Global Fabric Care, has been elected chief technology officer, succeeding Brown, effective Feb. 1, 2014. Fish will report to Lafley.
Robert L. Fregolle, Jr., global customer business development officer, will retire on June 30, 2014, after more than 36 years of service. Until that time, effective Feb. 1, 2014, Fregolle will serve as officer on special assignment. Carolyn M. Tastad, currently VP global market strategy and planning and One Go-to-Market Optimization, has been elected global customer business development officer, succeeding Fregolle, effective Feb. 1, 2014. Tastad will report to Werner Geissler, vice chairman–Global Operations, and Lafley.
“These changes demonstrate the depth and strength of P&G’s leadership bench,” stated Lafley. “Dimitri, Bruce and Bob have each served P&G for more than 34 years and have made a lasting, positive impact on the company. Kathy and Carolyn are experienced P&G leaders who will continue to strengthen our innovation and go-to-market capabilities going forward.”
In addition, P&G announced that Kirk Perry, currently president–Global Family Care, will leave P&G, effective Dec. 2, 2013, to pursue other interests. Steven D. Bishop, currently group president–Global Feminine Care, will be named group president–Global Feminine and Family Care. Bishop will continue to report to Martin Riant, group president–Global Baby, Feminine and Family Care.
Loblaw Cos. reports Q3 results
BRAMPTON, Ontario — Facing an increasingly competitive retail landscape, Canadian retailer Loblaw Cos. posted a slight lift in retail sales but, due to incremental margin investment in the back half of the year, lowered its earnings growth expectations for 2013. However, company executives are optimistic as the company remains focused on investing in what it refers to as the “customer proposition” and looks forward to its acquisition of Shoppers Drug Mart.
“As expected, in the third quarter the competitive environment intensified significantly. Increases in square footage from incumbents and new entrants reached critical mass. This, combined with the shift in consumer expectations, put significant pressure on our business,” Galen Weston, executive chairman of Loblaw, told analysts during the company’s third-quarter conference call on Wednesday.
For the quarter ended Oct. 5, total revenues totaled Canadian $10 billion, up 1.9% compared with the year-ago period.
In the retail segment, sales growth was 1.5%, reaching C$9.77 billion. Same-store sales growth was 0.4%. Retail same-store sales growth was negatively impacted by the timing of the Thanksgiving holiday, estimated to be 0.5% to 0.7%.
Drug store sales declined “marginally” as a result of reform-induced deflationary pressures, the company noted during its conference call with analysts.
Net earnings totaled C$154 million compared with C$217 million in the year-ago period. Adjusted basic net earnings per common share were down 3.7% to 78 Canadian cents compared with 81 Canadian cents in the year-ago period.
For its outlook for 2013, the company indicated that it remains committed to its strategy to drive its customer proposition (i.e., price, service and assortment), including investments in food margins in the fourth quarter of 2013. As a result, adjusted operating income and operating income for the full year is expected to be flat compared with 2012.
Looking forward, the company believes that the strength of its core business, combined with the planned acquisition of Shoppers Drug Mart, will position the company to deliver long-term earnings growth.
As previously reported, Loblaw and Shoppers Drug Mart announced on July 15 a definitive agreement under which Loblaw will acquire Shoppers Drug Mart for C$12.4 billion in cash and stock. In September, shareholders voted in favor of the proposed acquisition, which is expected to close before the end of the first quarter 2014.
Weston told analysts that the acquisition will “drive synergies in both the top and bottom line, as well as position us as the leader in the two most compelling trends in retail — health and urbanization.”
“Looking forward, our company will be more powerfully positioned than ever before to the meet the evolving needs of the Canadian consumers. With the right infrastructure, cost structure, asset mix and formats to deliver long-term earnings growth,” Weston said.
Meanwhile, the company is pleased with the success of its loyalty program, PC Plus, which launched in May in 44 Ontario Loblaws banner stores. Designed for a smartphone, the PC Plus program is a fully digital program that, through personalized offers, aims to help customers save time and money.
“A strong driver of business going forward is our loyalty program, PC Plus, which is looking to be a real game changer. PC Plus is performing beyond our expectations. … Based on the experience we have had with over 300,000 registered digital members to this point, we see PC Plus having the potential to be a meaningful, positive addition for our sales line at a national level,” president Vicente Trius told analysts during the call.
He added that, at its 44 Loblaw Ontario store locations, customers have demonstrated a “high level of engagement” with more than one-third of sales tied to PC Plus. The company estimates that PC Plus has driven a low-single digit sales lift in the Loblaw Ontario stores since May. Given the success, the company will launch PC Plus nationally over the coming days.
The PC Plus program pays attention to what customers do, the products they buy and the offers they redeem to create a customized experience. The more customers shop and interact with the PC Plus program, the more personalized offers become. And, at its core is the PC points program, which enables customers to earn points to put towards dollars off their grocery bill.
PwC report: Innovation trumps operational excellence in driving growth
NEW YORK — In the current business environment, incremental growth generated by marketing or research and development can no longer create and sustain success, suggested a new report published Tuesday by PwC. As a result, business leaders have realized the clear need for crafting an effective innovation strategy.
According to PwC’s new report, “Retail & Consumer Insights: Achieving breakthrough innovation for future growth,” 93% of retailers and CPG companies consider breakthrough innovation to be their major source of growth, and increasingly necessary to ultimately boost profitability.
PwC’s survey revealed a direct correlation between innovation and revenue growth, as innovative companies grow at a 16% faster rate than less innovative companies. Retail and consumer companies, specifically, are faced with the challenge to differentiate on the overall consumer experience, creating a stronger brand relationship to generate greater growth and boost revenue.
"While companies have historically focused on operations, retailers and CPG companies that establish a culture that values innovation will be the most successful," PwC analysts stated. "Consequently, growth fueled by innovation is now a major component of corporate strategy, equal in importance to operational excellence."