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Peapod expands service to Lehigh Valley, Pennsylvania

BY Michael Johnsen

CARLISLE, Pa. — Peapod and Giant Food Stores on Monday announced that they have introduced the Peapod home and business delivery service area to communities in Lehigh and Northampton counties in Pennsylvania. Grocery delivery is now available in the communities of Allentown, Bethlehem, Catasauqua, Easton, Emmaus, Hellertown, Macungie, Nazareth, Trexlertown and Zionsville.
 
The Peapod service is now available to more than 15 million households in the Northeast. “This expansion effort is in direct response to customer demand,” said Andrea Eldridge, SVP commercial, Peapod East Markets. “We have received dozens of requests for each of these zip codes, and we are excited to have the opportunity to serve consumers in these new areas.”
 
“We’re excited to share this news. The introduction of Peapod to our Lehigh Valley customers showcases Giant’s commitment to convenience and value,” added John MacDonald, Giant director of marketing and external communications. “In addition to our convenient store locations, customers now have the opportunity to shop when, where and how they want to with Peapod’s delivery service.”
 
Giant BonusCard users can jumpstart their first shop online from a list of items they have bought at their local Giant by entering their card number online. New customers can enjoy free delivery for orders of $100 or more for 60 days simply by registering for a free trial of Peapod by Giant’s new Pod Pass subscription service.
 
Now in addition to Lehigh Valley, Peapod by Giant grocery delivery is also available in greater Philadelphia including Bucks, Chester, Delaware, Montgomery and Philadelphia counties.
 
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Sprite brings back holiday favorite

BY Ryan Chavis

ATLANTA — Coca-Cola Co.'s Sprite brand is getting in the holiday spirit a little early with the reintroduction of a berry-flavored fan favorite. Sprite Cranberry and Sprite Zero Cranberry will released for a limited-time through the holidays. Both beverages combine the taste of traditional Sprite with cranberry notes. 
 
“We listened to our fans and their desire to add cranberry flavor to Sprite. That lead to the 2013 launch of Sprite Cranberry, our first flavor innovation since 2005,” said Kimberly Paige, Associate Vice President, Sprite Brands, Coca-Cola North America. “Once again, we’re rolling out the popular, crisp, clear, berry flavored taste in time for those special holiday celebrations.”

 
The flavor will begin appearing on store shelves in late September and will be available through the end of the year. Sprite Cranberry and Sprite Zero Cranberry will be available in 2-liter bottles, fridge packs (12-oz. cans) and 20-oz. bottles.

 

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Move the ball back

BY Dave Wendland

During the first several National Football League preseason games this year, the league tried something new for the point after touchdowns. For those of you who may not have noticed — or otherwise don't much care about football — the standard length of the extra point kick following a touchdown has historically produced 20-yard attempts. This preseason, the NFL pushed the distance back to make them 38-yard kicks. Why? It increases the degree of difficulty and adds more nail-biting — and interest — for the fans. Quite frankly, these rather anticlimactic kicks had become hum-drum with more than 99% success.
 
What does this have to do with consumer health care at retail, Dave? Let me explain.
 
First, successful retailers are credited with being innovative. And I think innovation means stretching beyond traditional boundaries. One example is occurring to our north with Shoppers Drug Mart experimenting with fresh produce, meat and expanded dairy. Although U.S. operators (Walgreens and CVS/Caremark) have been edging in this direction, the move for Shoppers is quite bold for Canadians who are not accustomed to the concept.
 
Second, complacency is never an option. Consumers and associates will get bored if the store remains stagnant. Reinventing the shopping experience, introducing new categories and offering innovative services is what sets retailers apart. Abercrombie & Fitch is a pretty good example. What has happened to their tired business proposition? Unfortunately for this retailer, it alienated customers to the point where the clothier has decided keeping their store name on merchandise is a detriment to its survival.
 
Third, relevance. Face it; customers are changing. Without a solid technology platform and focus on convenience, retailers are subject to being overlooked. Our local submarine sandwich shop, Cousins, now offers order-by-mobile or by-web for in-store pick-up. Who ever thought that a sub sandwich took too long to order in-store or through the drive-thru? The idea is to remain relevant to the on-to-go customer.
 
For those retailers that no longer challenge themselves by reinventing the customer experience or change the stakes for shoppers, they run the risk of shopper boredom. It’s time to move the ball back and create a more exciting environment that keeps shoppers interested in returning time and time again.
 

Hamacher Resource Group VP Dave Wendland, a 20-plus year retail industry veteran, is a popular presenter and discussion facilitator available to speak at corporate and association events on a variety of retail-related topics. HRG is a research, marketing and category management firm specializing in consumer health care at retail. Product manufacturers, healthcare distributors, retailers, technology partners and others rely on HRG for strategic and creative solutions to help build their business. Learn more at www.hamacher.com.

 

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