VIDEO

Path to Purchase Institute 2013 Shopper Marketing Expo Preview – Part 2

BY DSN STAFF

“If your brand was delisted tomorrow, would anybody care?”

That’s the cold, hard question retailers and manufacturers need to confront. That was a key message Shannon Curtin, Walgreens group VP beauty, personal care and seasonal, had for attendees of a special one-day summit co-hosted by The Drug Store News Group and the Mack Elevation Forum in August called “Seven Ideas to Create the Future.”  In the first part of this DSN Executive Viewpoints video series, Curtin discusses the art of “co-creation innovation,” the key obstacles that stand in the way of true collaboration between manufacturer and retailer partners, and the critical rules of engagement to drive mutual success.

Also see the videos below for important announcements from our sponsors Beiersdorf and Pacific World.

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VIDEO

Path to Purchase Institute 2013 Shopper Marketing Expo Preview – Part 1

BY DSN STAFF

With the Shopper Marketing Expo quickly approaching, taking place Oct. 8 to 10 in Chicago, the Path to Purchase Institute is offering a preview of some key educational seminars for attendees.

Christopher Brace

Christopher Brace, founder, Shopper Intelligence, provides a preview of his upcoming symposium, “Consumer and Shopper Insights: The Foundation for Integrating Consumer, Shopper and Trade Planning,” at the Shopper Marketing Expo, Oct. 8-10 in Chicago. Brace will focus on bringing specificity to the discussion of insights so that attendees can use them to create a seamless brand experience.

Diane Oshin

Diane Oshin, Group Publisher, Time Inc., previews her upcoming Shopper Marketing Expo seminar “Understanding Smart Shoppers: Consumer Segments You Can’t Afford to Ignore” on on Wednesday, Oct. 9th, where she will share ground-breaking research on what motivates today’s “smart shopper.”

To register, visit ShopperMarketExpo.com.

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Midtown Pharmacy takes top honors in Best Practice contest at Cardinal Health RBC 2013

BY DSN STAFF

SEATTLE — A pair of pharmacists from Whitsett, N.C., were the winners of a special text-to-vote competition to highlight independent pharmacy best practices at the Cardinal Health 2013 Retail Business Conference. Kasey Woods and Amy Brian of Midtown Pharmacy were chosen from among three finalists who were highlighted in videos presented at the conference in Seattle at the Washington State Convention Center, during the Aug. 9 morning general session.

Midtown Pharmacy won the competition with its Diabetes University program. (Click below to see a special video interview with Midtown Pharmacy owners Kasey Woods and Amy Brian.) The store uses a series of educational presentations and resources developed by Cardinal Health to offer once-per-month classes for diabetes education and support. The result, said Brian, who is a certified diabetes educator, is that many participants transfer their prescriptions to Midtown after participating. The program also has increased sales of diabetes supplies and helped improve medication adherence among patients in the program. Four weeks after patients complete the program, the store conducts follow-ups by phone and a further follow-up after four months to six months to check patient progress toward goals set during instruction.

“It’s important that we don’t just grab these patients, educate them for a few hours and then turn them loose,” said store co-owner Brian. “We want to provide them ongoing education so that they are constantly learning. Ultimately, this builds loyalty to our store and keeps them coming back.”

Midtown Pharmacy has successfully marketed the program — the cost of which is covered 100% by Medicare and Medicaid — by connecting with doctors’ offices for referrals, providing an overview on their website and through word-of-mouth advocacy.

Cardinal Health will donate $7,000 to the Medical University of South Carolina College of Pharmacy on behalf of Woods and Brian.

Midtown Pharmacy edged out runners-up Daniel’s Drug and Wellness Pharmacy of Guthrie, Okla., and Medicap Pharmacy No. 8004, in Marshalltown, Iowa, respectively.

Daniel’s Drug and Wellness Pharmacy won second-place for its hormone testing and treatment program, whereby it compounds hormone therapies to meet Guthrie’s growing need for customized medication. (See below to see a special video interview with Daniel’s Drug and Wellness Pharmacy owner Amy Carothers.) It couples the new service with monthly seminars for women, giving them information about hormone therapies and choices, as well as in-home and video educational counseling. The program has grown in volume from 20 to 30 compounded prescriptions per month at the onset to approximately 200 to 300 compounded prescriptions per month.

Coming in third, the Marshalltown Medicap store used Cardinal Health’s Inventory Manager to analyze dispensed medications and develop a prescription auto-fill program. (Click below to see a special video interview with Marshalltown Medicap owners Sam and Samantha Zoske.) The program has eliminated patients’ wait time for prescriptions and helped increase medication adherence, reducing inventory by 40% and inventory cost by $140,000 in the last year. About 40% to 50% of its patients are signed up for the program.

Cardinal Health also will donate $2,000 to Southwestern Oklahoma State University’s College of Pharmacy in honor of Daniel’s Drug and Wellness owner Amy Carothers, and $1,000 to Drake University’s College of Pharmacy in honor of Marshalltown Medicap owners Sam and Samantha Zoske.

The three finalists were chosen by members of Cardinal Health’s Retail Advisory Board from a field of 14 unique programs that were featured in a special publication, Independent Pharmacy Best Practice Guide: Innovating Independents 2013, that was presented to all Cardinal Health RBC attendees at this year’s event. (To download a copy, click here.) The 14 pharmacies featured in the special edition were culled from nominations from Cardinal Health’s independent pharmacy sales teams of programs that improve patient care and drive business results.

“The independent pharmacists we serve are always striving to provide high-quality, personalized care to patients while positioning their businesses to succeed,” said Steve Lawrence, SVP of independent sales for Cardinal Health. “We’re delighted to honor this year’s winner and finalists by sharing their best practices at RBC 2013, and we congratulate them for their commitment to community pharmacy excellence.”

To keep up with all the news from Cardinal Health RBC 2013, visit DrugStoreNews.com/Cardinal-Health-Retail-Business-Conference-2013.


Are you a pharmacy technician working in the retail industry? Find our group on Facebook for more stories like this and join the conversation.

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