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OutcomesMTM to share clinical solutions with RBC 2016 attendees

BY David Salazar

OutcomesMTM, one of the newest companies of Cardinal Health, will be on hand at Cardinal Health RBC 2016 to share information and answer questions from attendees about its solutions for pharmacists who want to incorporate clinical services into their pharmacies as a way to help patients lead healthy lives.  

OutcomesMTM, which joined Cardinal Health in 2015, will have a dedicated education area on the Cardinal Health RBC 2016 show floor that will host short presentations and in-depth Q&A sessions with attendees to highlight the promise that medication therapy management (MTM) holds for independent pharmacists.

“We know incorporating MTM  into daily workflow at a pharmacy can be a still be a challenge to some pharmacies,” Cynthia Kesteloot, vice president of operations at OutcomesMTM told Drug Store News. “To address that, we’ll share best practices we've gleaned from our network and help pharmacists understand how to make MTM work inside of what they already do.”

Kesteloot said that the tools offered by OutcomesMTM help pharmacies identify MTM-eligible patients, file claims and simplify the process of integrating MTM with pre-existing pharmacy workflow.

OutcomesMTM solutions include its Connect™ Platform, which offers resources for providing CMRs, as well as its Targeted Intervention Program® (TIP). TIPs identify such issues as nonadherence and gaps in care, and alerts pharmacists that the patient might benefit from a clinical offering. Additionally, TIPs integrate with a pared-down version of the Cardinal Health MedSync Advantage™ platform.

“We're really excited to offer medication synchronization as a payable service within our program," Kesteloot said. “A health plan can choose to offer the service via the pharmacy. Through a TIP, we alert pharmacists to patients who manage several medications and would probably benefit from a common fill date. While pharmacists go through the process of syncing medications, they're able to document their claim at the same time.”

OutcomesMTM will also provide Cardinal Health RBC 2016 attendees advice for making the most out of clinical appointments with patients.

“We'll talk about skills, such as how to get a patient to agree to a CMR. In addition, we’ll address how to make the medication review efficient and effective, so the patient comes out of it with a good experience, and the pharmacist is able to identify any drug therapy problems and resolve them before they become a bigger problem down the road,” Kesteloot said.  

MTM allows for pharmacies to improve patient health while compensating them for their time, an added benefit for pharmacists that OutcomesMTM will share at Cardinal Health RBC 2016.

“Retail pharmacists are very well positioned to deliver high quality, cost-effective MTM services,” Kesteloot said. “Pharmacists know their patients and they know medications. With MTM, they can put their clinical skills to use and get paid for it.”

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3 grocers make list of 100 best workplaces for millennials

BY David Salazar
NEW YORK — Fortune recently released its list of the 100 best workplaces for millennials, which takes into account some 88,000 millennials surveyed across more than 600 companies that have been certified as a Great Place to Work. And among the companies identified were Publix (No. 74), Wegman’s (No. 40) and Whole Foods (No. 90). 
 
“As company founder George Jenkins often said, when you take care of associates, they’ll take care of their customers,” Publix CEO and president Todd Jones said. “Our associates appreciate our culture of caring, and it makes them feel valued as individuals.”
 
At Drug Store News and Mack Elevation’s Future Leaders Summit, the Emerson Group’s VP marketing Matt Poli moderated a panel featuring up-and-coming young business leaders about what millennials look for in potential employers and what leadership looks like to the new generation of leaders.  
 
“There are many perceptions,” Poli said. “Our objective is to look through the lens of millennials.”
 
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Improving patient care and pharmacy performance

BY DSN STAFF

With CMS Star ratings becoming more important with the focus on value-driven care, Drug Store News spoke with Myles Hoover, VP marketing and customer solutions at Cardinal Health, about the solutions the wholesaler is offering its independent community pharmacy owners to help them stay ahead. 
 
DSN: You just wrapped up a series of Town Halls across the country addressing CMS Star ratings. What do you hope was the biggest takeaway for retail pharmacy owners?

Myles Hoover, VP marketing and customer solutions at Cardinal Health: The importance of pharmacy performance.  Pharmacy performance matters not only to the patient, but to the pharmacy’s financial health. There will continue to be pressure on reimbursement rates. We want to work with pharmacy owners to improve performance and grow their business in new ways.

DSN: We keep hearing about the shift to value-driven health care. How can retail pharmacy owners make sure they stay ahead of this?

Hoover: The shift to value-driven health care is definitely fueling the importance of pharmacy performance. As the government continues to look at ways to save money and drive value through payers and health plans related to pharmacy measures, pharmacy owners need to be aware of their own performance. Pharmacy owners can do this by utilizing EQuIPP, an unbiased performance benchmarking tool, to see how they are doing related to performance. It’s important to note that health plans are looking at the same data in EQuIPP on these pharmacies as they evaluate performance measures in their contracts.

Additionally, pharmacies can drill down to see which patients are impacting their performance in EQuIPP utilizing the Patient Outliers tool as well as the Quality Improvement Tables. Pharmacy Quality Solutions, the makers of EQuIPP, will attend our Retail Business Conference this year, so I encourage everyone to visit them to learn more about how they can utilize EQuIPP to identify these patients.

DSN: How is the shift to value-drive health care impacting retail pharmacy with respect to contracting?

Hoover: As I mentioned before, payers are looking at the data in EQuIPP and including performance measures in contracts. In the last three years, we have seen a significant increase in the number of performance-based contracts, and we expect this to continue.

DSN: What does pharmacy performance mean to you and your PSAO network?

Hoover: Pharmacy-related measures make up more than half of the CMS Star rating measures for health plans. This means that we must put our focus on pharmacy performance in order to help our PSAO members succeed in this ever-evolving marketplace. As we continue to look at the future of our PSAO network, pharmacy performance and helping our network improve is at the forefront of all that we do.

DSN: Any advice for how retail pharmacy owners can improve their pharmacy performance?

Hoover: Pharmacy performance is a journey and is heavily patient-centric — understanding the patient and having conversations with them on why they are not taking their medications will go a long way.
If a pharmacy owner is looking for a simple way to start improving their performance, I would suggest looking at their diabetic patients as they can potentially impact multiple pharmacy related CMS Star rating measures. It’s important that pharmacists are completing the medication therapy management cases that are assigned to their pharmacy, as many times this patient base is the same as those impacting the pharmacy’s EQuIPP scores. Finally, I would highly recommend checking out all of the tips and tricks available on the EQuIPP website.

DSN: How does Cardinal Health play a role in helping retail pharmacy owners improve their performance?

Hoover: We are fully invested in helping our pharmacies improve their performance and patient care. We have a number of tools available to help identify and manage patients impacting the measures. Reimbursement Consulting Services has a user-friendly dashboard that shows pharmacies which patients are not adherent to their medications in both the Medicare and commercial space. Cardinal Health MedSync Advantage provides pharmacies with an online tool to better identify and synchronize patients’ medications to decrease the number of trips to the pharmacy, as well as increase medication adherence. These are just two of a number of solutions we have available for pharmacies to utilize to improve performance. In the Retail Business Conference Showcase this year, attendees will find a five-star icon on all of the solution booths that offer a solution for improving pharmacy performance, so I encourage everyone to stop by these booths.

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