PHARMACY

Offering world-class pharmacy service

BY Barbara White-Sax

Raley’s celebrated its 80th year in business and lived up to its reputation as one of the best pharmacies in the western United States. The chain was recognized in 2014 by Consumer Reports in the magazine’s top pharmacies and drug stores list, which ranked pharmacies of all sizes on a variety of consumer experiences.

(Click here to view the full report.)

Raley’s VP of pharmacy Lee Worthy said the company was proud to earn a place on the list and continues to work hard to keep its customers happy and healthy. “Raley’s takes great pride in world-class service, and infusing our customers’ lives with health-and-wellness,” he said. “Our remodeled locations feature a patient care area designed for a private, professional location for consultations, as well as performing procedures in our pharmacies.”

After announcing that the chain was removing tobacco products from its stores in early 2015, Raley’s expanded its smoking cessation offerings in its pharmacy department. Citing a “very strong correlation between tobacco use and many serious health issues,” the chain said that the decision to no longer sell tobacco products “is a part our continuing effort to raise awareness about health-and-wellness.”

Worthy said that in addition to traditional medical offerings at its pharmacy, the chain continues to add natural offerings and alternative supplement options for its customers.

The chain also has a thriving compounding business, including hormone replacement therapies; special dosing for the young, elderly or pets; and alternative delivery for patients who can’t tolerate oral medications.

In March 2015, Raley’s became the first retailer in the United States to roll out a new, environmentally friendly food safety program. The program, called Ecolab, focuses on simplifying food safety processes to ensure proper cleaning and delivering operational savings through the use of less labor, water, energy and waste.

Raley’s operates stores under the Raley’s Superstores, Bel Air Markets, Nob Hill Foods and Food Source banners.

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PHARMACY

Bolstering compliance efforts

BY Barbara White-Sax

Kinney Drugs, the New York and Vermont drug store division of KPH Healthcare Services Inc., continues to roll out innovative health programs.

(Click here to view the full report.)

This summer, Kinney partnered with the American Cancer Society and Upstate Cancer Center for a free colorectal cancer screening kit initiative at 77 of its New York locations. Free screening kits were available for customers ages 50 years or older to complete in their own home and mail directly to Upstate Cancer Center.

And last year, Kinney launched EZSync, a tool to synchronize prescription refills. “Compliance is supported by convenience, and it’s easy for people to be noncompliant when their prescriptions are on different schedules and individual refills are scattered throughout the month,” said David Adsit, director of pharmacy services at Kinney Drugs. “With EZSync, our pharmacists can help their patients better manage their medications.”

This new tool complements such existing services as ReadyScripts automatic refills; EZRefill, the mobile, online and phone-in refill service; free prescription delivery; and immunizations.

The chain’s new HeartSmart Club helps patients manage their blood pressure with a Smart Card that stores and tracks blood pressure readings, a Heart Health Report Card and pharmacist consultation, a monthly newsletter with heart healthy tips and recipes, and exclusive savings on heart healthy products.

Kinney also operates a Healthy You Wellness Center at one of its Syracuse locations. Opened in partnership with Pulmonary Health Physicians, PC and Franciscan Companies, the Wellness Center is staffed with specialists from Pulmonary Health Physicians and focuses on disease state management and immediate care for specific health concerns. With Franciscan Companies, Kinney created an Online Home Health Store that offers online shopping and in-home delivery for home medical and respiratory equipment.

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Expanding the in-store experience

BY Richard Monks

At more than twice the size of a typical drug store, London Drugs outlets offer shoppers in Canada’s four westernmost provinces one of the trade class’ most extensive selection of products.

(Click here to view the full report.)

While executives stress that pharmacy is still at the heart of the chain’s business, London Drugs also has established itself as the retailer consumers turn to for such big-ticket items as computers, home entertainment systems and cameras.

Offering such a broad range of merchandise while never losing sight of its roots as a full-service drug store also has helped the company become one of the most highly regarded retailers in all of Canada. Last year, a consumer poll found that the company — which marks its 70th anniversary this year — was the most-trusted brand in British Columbia. Other consumer surveys over the years have put London Drugs at or near the top of Canadians’ favorite places to shop.

Committed to slow and steady growth, the company has been diligent about keeping its store base fresh, periodically remodeling older stores and opening one or two new units a year.

Earlier this year, for example, London Drugs debuted a new outlet in Chilliwack, British Columbia. Expanded from 28,500 sq. ft. to the company’s current prototype of 37,000 sq. ft., the remodeled store includes skylights for increased daylight and the addition of a 244 sq. ft. classroom-style Learning Lab that offers training sessions, clinics, workshops and education seminars on such topics as computers, cameras, nutrition and wellness.

A pharmacy consultation room in the new store allows patients to have one-on-one consultations and medication reviews.

The efforts to enhance its in-store shopping experience also have extended to London Drugs’ online offering. One of the first Canadian drug chains to provide an e-commerce site, London Drugs bolstered its online services last winter when it began offering same-day delivery for customers living in the Greater Vancouver area.

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