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NIOSH reports violence experienced by retail pharmacists

BY Michael Johnsen

ATLANTA The National Institute for Occupational Safety and Health, a division of the Centers for Disease Control and Prevention, on Tuesday followed up its 2002 report on violence in the hospital setting with a new report focusing on another healthcare professional — the retail pharmacist. “We are finding that violence against pharmacists differs from violence experienced by other healthcare workers,” NIOSH stated in a blog posted Tuesday. “Increasingly, pharmacists face violence from robberies at their workplace. Across the United States, reports of pharmacy robberies specifically related to the theft of Oxycontin and Vicodin have been reported.”

NIOSH noted the difficulty in measuring the magnitude of workplace violence in the retail pharmacy setting because a comprehensive nationwide database of pharmacy robberies does not exist. To that end,  NIOSH is partnering with the Statistical Analysis Center to collect information from police departments to provide NIOSH with the data necessary for a study of homicides, robberies and assaults (simple, aggravated and sexual) of healthcare workers, especially pharmacists. NIOSH successfully partnered with several Statistical Analysis Centers in the late 1990s for a data collection effort related to workplace violence and robberies in convenience stores.

The goal of the current effort is to determine the frequencies and rates of homicides and injuries associated with robberies and assaults occurring in healthcare and pharmaceutical work environments and to assess the risk factors and circumstances surrounding these violent events. This information will assist NIOSH in developing prevention recommendations to protect pharmacists and other healthcare workers.

“As we continue our research, we are interested in learning what prevention strategies pharmacists have found useful in dealing with violence in the workplace,” NIOSH stated.

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MinuteClinic and Cleveland Clinic enter in to clinical collaboration

BY Drug Store News Team

The announcement that MinuteClinic and Cleveland Clinic have entered a clinical collaboration is a major example of how providers are communicating electronically to advance patient care, aside from e-prescribing.

While most of the retail-based clinic operators, such as MinuteClinic and Take Care Health Systems, have long used electronic health records to share patient information and ensure continuity of care, this streamlining of systems takes that communication yet one step higher.

In fact, it should be noted that, under Convenient Care Association’s ten Quality and Safety Standards established in 2007, CCA members must use electronic health records to ensure efficient care, and CCA members must be committed to providing all patients with the opportunity to share health information with other providers electronically or in paper format.

However, this collaboration between Cleveland Clinic and MinuteClinic should not be understated. By having their systems streamlined, each Cleveland Clinic-affiliated MinuteClinic will have access (with the patient’s consent, of course) to patient’s medical history, prescriptions, treatments and health maintenance information. This will obviously be a major advantage for nurse practitioners working within these MinuteClinic locations. And MinuteClinic will be able to share, with consent, its patient information with other Cleveland Clinic-affiliated locations in the northeast Ohio via the MinuteClinic EMR.

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Drug Store News’ Jay Forbes to speak at Mack Elevation conference

BY Michael Johnsen

ELMHURST, Ill. Mack Elevation Forum, a strategic sales and consulting organization, will host a conference for top executives of smaller and mid-size CPG firms April 17 prior to the National Association of Chain Drug Stores’ Annual Conference, the company announced recently.

The conference will be facilitated by Mack Elevation managing director Dan Mack and will feature industry icon and Drug Store News emeritus Jay Forbes will be speaking at the Elevation Forum on emerging industry insights in light of a challenged economy.

“[Forbes] has dedicated his professional career, spanning more than four decades, to tracking the fortunes of the food, drug and mass market retailing sectors and the consumer goods manufacturing community,” Mack stated. “He is known for his strategic insights as VP/group publisher of Drug Store News and for the last decade as VP customer development for the Retail Group [of Lebhar Friedman, parent company of Drug Store News]. Jay’s insightful first-hand industry observations and collaboration with the top national retailers provides a unique industry voice.”

Mack will also unveil a high end sales architecture which encourages organizations to move from transactional to strategic customer engagement.

The sales framework, called the Elevation Model, is a system which teaches organizations how to align boardroom priorities through uncovering and utilizing hidden corporate assets and influencers, resulting in enhanced customer alignment, improved sales results and increased competitive insulation.

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