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McKesson Specialty Health call center earns certification as a BenchmarkPortal Center of Excellence

BY Antoinette Alexander

SCOTTSDALE, Ariz. — McKesson Specialty Health has announced that its Reimbursement, Access and Safety Services Solution Center in Scottsdale, Ariz., was certified as a Center of Excellence for the fifth consecutive year by BenchmarkPortal.

Out of thousands of call centers and all industry segments in North America, the McKesson Specialty Health Solution Center was recognized as a top 100 call center and as a top 10 center in the large-size category for 2013.

The McKesson Specialty Health Reimbursement, Access & Safety Services Solution Center provides educational, reimbursement, REMS, clinical, data gathering and marketing services on behalf of pharmaceutical manufacturers. Its staff of 900 seats facilitates more than 11 million interactions annually, offering support for single and multi-drug programs for therapies in oncology, rheumatology and other therapeutic areas.

“A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence,” said Bruce Belfiore, CEO of BenchmarkPortal. “The obvious beneficiaries of this commitment are the center’s customers, employees and shareholders.”

Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. BenchmarkPortal’s certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers.

“We are thrilled to receive the Center of Excellence award from BenchmarkPortal,” stated Heather Morel, VP and GM of health informatics and reimbursement, access and safety services at McKesson Specialty Health. “It is representative of the culture of quality that we are committed to as a leading healthcare services organization and a testament to the world-class service, program design and management that our employees deliver to patients, providers and manufacturer customers every day.”

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5-hour Energy sponsors soccer player Oribe Peralta

BY Ryan Chavis

FARMINGTON HILLS, Mich. — Living Essentials, distributors of 5-hour Energy shots, announced that it is sponsoring Mexican soccer star Oribe Peralta, striker for the Mexican National Team and MX Santos Laguna team. This marks the first time 5-hour Energy has worked with a professional soccer player.

“We are thrilled to have Oribe Peralta as part of 5-hour Energy’s growing roster of world-class athletes,” said Scott Henderson, president of Living Essentials. “With 2014 being a World Cup year, this is an exciting time for us to work with a world-class athlete in this hugely popular sport. We see a lot of promise and future in the Mexican National Team led by Oribe Peralta.”

Peralta was a key player on the 2012 Mexican Olympic team, which brought home gold in London after beating Brazil 2-1. He also made history when his first goal — scored in 29 seconds — was the fastest in the Summer Olympics and in any FIFA tournament final. When he’s not on the field, Peralta is a devoted husband and father to two young children.

“I’ve been telling the guys on the field that 5-hour Energy helps me stay alert, and I’m looking forward to sharing that with a much larger audience,” Peralta said. “Between traveling all over the world playing soccer and keeping up with my kids, my energy and focus levels must be at their best.”

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Yankee Candle hatches new Peeps candle

BY Ryan Chavis

SOUTH DEERFIELD, Mass. — Yankee Candle Co. announced the launch of the limited-edition Peeps Marshmallow Chicks candle. The new scent takes inspiration from the colorful Peeps spring candy.

“Peeps is continuously looking for ways to extend our iconic brand to enable our fans to enjoy our beloved marshmallow treats and express their Peepsonality” said Mark Hoffman, senior brand manager for Peeps and seasonal products at Just Born. “By partnering with Yankee Candle this Easter, we are able to bring consumers a product that fuses two American favorites into one unique, sweet-smelling product.” 

To celebrate the launch of the new candle, along with the return of the top-selling Bunny Cake scent, the company is hosting in-store events on March 15, offering everything from photo opportunities and decorating tips, to the chance to win prizes.

The festive candle is available now, for a MSRP of $27.99, at more than 500 Yankee Candle retail locations, YankeeCandle.com, as well as specialty retailers and gift shops.

 

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