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Kroger’s King Soopers extend organic, omnichannel reach

BY Marianne Wilson

CINCINATTI — Kroger’s King Soopers division is tapping into consumers’ growing appetite for food delivery and natural and organic products with a new digital initiative.

The company has launched a new website that offers over 36,000 natural and organic products for customers who live in and around the Denver metro area. Every product is free from more than 101 artificial ingredients and preservatives that many customers prefer to be left out of products.

"Increasingly, our customers are looking for more simple, convenient and relevant ways to shop, whether it's in-store, on our website or on their mobile devices," Russ Dispense, King Soopers president, said.

Kroger said the eCommerce website is the next step in its effort to make seamless, omnichannel shopping a reality.

The new website uses the technology platform and ship-to-home fulfillment network of Vitacost.com, one of the largest pure eCommerce companies in the nutrition and healthy living market. Kroger completed its merger with Vitacost.com in August 2014.

The company will test the Denver-area website a prototype before replicating the experience in other markets.

"King Soopers has a long heritage of leading in the natural and organics space, so we are excited to launch our pilot in Denver,” Kevin Dougherty, Kroger's group VP of digital and Vitacost, said.

The new website “extends the in-store shopping experience to create a true 'endless aisle' experience with ship-to-home service for thousands more healthy foods, vitamins, minerals and supplements than are available in our stores today," he said.

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Photos: Inaugural CVS/Pharmacy y más opens in Miami

BY DSN STAFF

MIAMI — Earlier this month, CVS Health announced its new store concept aimed at Hispanic consumers, CVS/Pharmacy y más. The Miami-based concept stores feature bilingual employees, as well as products well-known to Hispanic consumers, a Navarro fragrance counter, an OTC Health Solutions center and MetroPCS payment services. DSN presents a first look at photos of CVS' exciting new format.

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How does mobile impact the way millennial parents shop the store?

BY Antoinette Alexander

CHICAGO — The majority of millennial parents are using smartphones to help them shop at brick-and-mortar retail locations, according to the results of a commissioned study from Retale, a location-based mobile platform connecting more than 3.5 million shoppers with major retailers locally.

The study examined the differences in mobile shopping habits between millennial moms and millennial dads. More than 500 millennial adult men and women (18 to 34 years old) across the United States were polled for the study.
 
According to the findings, 85% of all millennial parents are using smartphones to help them shop at brick-and-mortar retail locations. Moms (86%) were slightly more likely to use their mobile devices than dads (84%) to prepare for or help them during shopping trips.
 
While mobile is nearly equally ubiquitous for millennial mom and dad shoppers, how each group uses their devices varied. For example, while a majority of dads (53%) said they use smartphones primarily to check product reviews, checking product reviews was the task moms did least (42%). In addition, moms (66%) cited searching for coupons or deals as the top task they use their mobile device for, but checking deals and coupons ranked only the fifth most popular task among millennial dad shoppers (49%).
 
“Millennial moms and dads use their mobile devices to support brick-and-mortar shopping in different ways,” stated Pat Dermody, president of Retale. “However, despite varying preferences, it is clear that to meet the demands of both groups, retailers and retail service providers must lean heavily on mobile to compel online-to-offline engagement and sales.”
 
The study also found that 83% of millennial mom shoppers surveyed said they wait until the day before, day of or while they are in-store before checking for deals and coupons versus 71% of dads. Meanwhile, millennial dads (28%) were 11% more likely to search for deals or coupons at least a week in advance of visiting a retailer.
 
Millennial Parents Likely to Purchase When Pushed Deals Near or In Stores
 
A majority of both moms (76%) and dads (64%) are likely to make a purchase with a coupon or deal they receive to their smartphone while in or near a retail location. Furthermore, of these groups, 45% of moms and 32% of dads said they are “very likely” to make a purchase. Millennial moms are 12% more likely to make a purchase when pushed deals in or near a store than dads.
 
Of those surveyed, 40% of millennial moms compared with 22% of millennial dads said that they never shop without a deal, while both (53% of dads and 52% of moms) said that they will take advantage of deals on occasion. Alternatively, dads care less about deals with 19% stating that they either rarely or never use deals, compared with only 5% of moms, according to the findings.
 
“Deals remain a huge driving factor in making a transaction happen,” added Dermody. “Shoppers are always connected and always on, and retailers must use every channel to their advantage to get them through the door and through the checkout line.”
 
 

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