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Hy-Vee, MU Health Care to open Mizzou Quick Care Clinics

BY Antoinette Alexander

COLUMBIA, Mo. — The University of Missouri Health Care and grocer Hy-Vee have announced plans to open walk-in medical clinics at all three Hy-Vee stores in Columbia, Mo. Construction of the Mizzou Quick Care clinics will begin in mid-March.

The clinics at 25 Conley Road and 405 E. Nifong Blvd. are slated to open by Aug. 1, and the clinic at 3100 W. Broadway is slated for completion by Oct.1.

"Mizzou Quick Care will provide convenient, affordable, walk-in medical care to anyone in the community age 1 year or older with a common illness, such as an ear infection, strep throat or the flu," stated Mitch Wasden, CEO and COO of MU Health Care.

"Convenient, affordable, quality primary care is in keeping with our mission to advance the health of our community," he added. "The Mizzou Quick Care clinics will be linked to all MU Health Care providers through the health system’s advanced electronic health record, and the providers at Mizzou Quick Care will be able to facilitate access to higher-level care for those in need."

Susan Pereira will serve as medical director of the Mizzou Quick Care clinics. Pereira is a family medicine physician at MU Health Care, as well as an associate professor in the Department of Family and Community Medicine at the MU School of Medicine.

"We have an opportunity and responsibility to our customers to help them meet all their health-and-wellness goals," stated Andy McCann, chief health officer for Hy-Vee. "Partnering with University of Missouri Health Care to offer quick and convenient clinical services in our Columbia stores for minor ailments is just one more way we accomplish that goal."

Mizzou Quick Care clinics will serve patients with upper respiratory symptoms like sore throat or cough, urinary symptoms, skin rashes and minor injuries. The clinics also will offer employment-screening physicals and daycare physicals, pregnancy tests, sports physicals, flu shots and limited adult immunizations.

 

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Study: Long checkout lines negatively impact shoppers likelihood to return

BY Antoinette Alexander

DULUTH, Ga. — Many Americans would likely not return to a store if they experienced long checkout lines, according to new research from global retail technology company Omnico Group.

According to Omnico Group’s latest national primary research campaign, more than 77% of Americans would be less likely to return to a store if they experienced long checkout lines, supporting the perception that consumers who "want it here" expect to get it fast.

The Omnico study looked at how U.S. retailers are currently offering consumer-facing technology to aid retail decision-making and improve the customer experience. It found that after eight minutes, Americans are likely to abandon the checkout line and leave the store with no purchase. Although more patient than their British counterparts, who leave after six minutes, Americans are more likely to never return to that store as a result of the negative experience than their British counterparts.

"Although we have known for some time that retailers who actively focus on preventing abandoned baskets and checkout attrition see compelling benefits to their bottom line, the impact of long lines on longer-term customer loyalty is alarming," stated Bill Henry, Omnico Group’s CEO. "The retail landscape is changing as more retailers move to an omnichannel’s approach of embracing mobile POS technology. These are powerful tools to improve the customer experience and retailer performance."

With 74% of shoppers in the study owning a smartphone, the study also looked at smartphone adoption and how mobile technology is changing shopping behavior. It found that retailers need to bridge the gap between what consumers expect and what can actually be delivered. Similarly, the report picks up on the current big themes of the modern retail debate, such as whether to introduce line-busting mobile technology; how to deliver voucher and loyalty programs using the customers’ smartphone; and whether to embrace showrooming.

The findings also highlight the high cost to retailers in terms of sales lost, thanks to long checkout lines resulting from too few registers, and underscored the need for retailers to introduce digital solutions that nurture loyalty.

"Customers want technology solutions that join up the channels and transform the customer experience," Henry said. "Omnichannel solutions enable brick-and-mortar retailers to accelerate their growth in challenging conditions and provide new opportunities to win back customers from pure-play online shops. Retailers that embrace omnichannel technology and offer seamless customer journeys to the shopper have a very bright future."

Additional highlights include:

  • The top three technologies that will improve the average customer’s in-store experience are self-checkout, free Wi-Fi and "click-and-collect" (i.e., order online, pick up in-store) technology;
  • Controlling for price and reward programs are the best to encourage Americans to be loyal customers. Coupons also are well-received; and
  • Millennials, between the ages of 25 years and 34 years, lead the way in mobile use, particularly when comparing prices and shopping on competitive retailers’ websites while in the store.

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Dial announces new food-inspired body washes

BY Ryan Chavis

SCOTTSDALE, Ariz. — Dial has introduced two new body washes, which were influenced by the rising popularity of vitamins and yogurt in food, the company said. The new Dial Vitamin Boost Body Wash comes in two varieties: Amazing B and the oil-infused Super C. Dial Yogurt Body Wash also has two variants, which include Dial Greek Yogurt and Dial Frozen Yogurt.

"For more than 65 years, consumers have trusted Dial to deliver high-quality products for the whole family," said Chris Sommer, VP marketing, personal care. "Our new body washes not only use exciting, new ingredients, but they also feature our innovative Moisture Balance formula for lasting, lightweight hydration to leave your skin visibly less dry without leaving a filmy residue."  

The new Dial body washes are available at grocery, drug and mass retailers nationwide beginning February 2014. The suggested retail price for a 16-oz. bottle is $4.99.

 

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