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Hannaford, Publix take top two spots in 2015 Temkin Effort Ratings

BY Michael Johnsen

WABAN, Mass. – Based on a study of 10,000 U.S. consumers, Hannaford's and Publix took the top spots in the 2015 Temkin Effort Ratings, which rates how easy or difficult companies are to work with. The ratings examined 293 companies across 20 industries. Aldi, Lowe's, credit unions, PetSmart, Trader Joe's, Amazon.com, Bed Bath & Beyond, Advance Auto Parts and Walgreens filled out the top 10 spots.
 
At the other end of the effort spectrum, Coventry Health Care, Health Net, Fujitsu, Fox Rent A Car, Medicaid and Comcast earned the lowest ratings.
 
"Customers avoid companies that are difficult to work with, both consciously and unconsciously, as they often seek to follow the easiest paths," stated Bruce Temkin, managing partner of Temkin Group.
 
The Temkin Effort Ratings are a component of the Temkin Experience Ratings. Additional highlights of the 2015 Temkin Effort Ratings include:
 
  • Supermarkets, fast food chains and retailers earned average scores of "excellent," while TV service providers, Internet service providers and health plans earned average ratings of "poor";
  • Kaiser Permanente, Southern California Gas Company, Amazon.com, TriCare, JetBlue Airlines, Georgia Power, Humana and credit unions all earned Temkin Effort Ratings that are more than 10 points above their industry averages;
  • Ramada Inn, Fujitsu, Fox Rent A Car, Amica, HSBC, 21st Century, Consolidated Edison of NY, Spirit Airlines and Coventry Health Care all earned Temkin Effort Ratings that are more than 15 points below their industry averages;
  • Comparing results from 2014 and 2015, hotels gained more than 10 points, while the next largest gainer is retailers (+2.5 points). Internet service providers and investment firms dropped the most, a bit more than three points;
  • Seven companies increased by more than 10 points from last year:  Residence Inn, US Cellular, JetBlue Airlines, Hyatt, Westin, Super 8 and Marriott;
  • Six companies dropped by 10 or more points from last year: Subaru dealers, TD Ameritrade, Buick dealers, Audi dealers, Fujitsu, and Blue Shield of CA.
 
In its fifth year of publication, the 2015 Temkin Effort Ratings examines the likelihood of consumers to forgive companies across 20 industries: airlines, auto dealers, banks, computer and tablet makers, credit card issuers, fast food chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, major appliance makers, parcel delivery services, rental car agencies, retailers, software firms, supermarket chains, TV service providers, utilities and wireless carriers.
 
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Larry Kocot to head up KPMG’s new Center for Healthcare Regulatory Insight

BY Michael Johnsen

NEW YORK — KPMG, the U.S. audit, tax and advisory firm, has named Larry Kocot, a prominent healthcare law and policy professional closely associated with the launch of Medicare Part D, to lead the new Center for Healthcare Regulatory Insight within KPMG's Healthcare and Life Sciences Practice.
 
Kocot will be based in Washington D.C., and will assist KPMG's clients in assessing regulatory and policy trends driving health care transformation and industry convergence. The Center will focus on health care regulation and the broader implications of operating in a more collaborative and integrated U.S. healthcare payment and delivery environment. 
 
"Healthcare organizations continue to face significant complexity on many fronts," Kocot said. "KPMG is well positioned to assist clients with navigating change in an increasingly regulated environment." 
 
Kocot has been associated with a number of successful healthcare policy initiatives at the Brookings Institution, a leading policy research group, since 2007, following his federal government service as senior advisor to the administrator of the Centers for Medicare and Medicaid Services at the Department of Health and Human Services from 2004-07. 
 
"Adding Larry's insights on emerging healthcare policy and regulatory trends will be a tremendous asset to our clients," said Ed Giniat, KPMG's U.S. Healthcare and Life Sciences Practice leader. "He is a recognized leader in assisting healthcare organizations reach their maximum potential in this new operating environment."
 
Kocot has served in senior leadership roles with a number of prominent organizations including, ICF International, the Partnership for a Healthier America, the Commonwealth Health Research Board, the National Association of Chain Drug Stores and the Center for Strategic and International Studies. In addition, Kocot has practiced law at Epstein Becker & Green; Dentons, US; and Akin, Gump, Strauss, Hauer & Feld. 
 
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Walgreens Wellness Tour hits the ground running with the National Urban League

BY Michael Johnsen

 

 

 
 
DEERFIELD, Ill. — Walgreens and the National Urban League on Wednesday announced the return of the Walgreens Wellness Tour with the National Urban League. For the ninth year, Walgreens and the National Urban League are joining together now through November for this community outreach program dedicated to providing free preventative and early detection health services to urban and at-risk communities. 
 
“Walgreens relationship with the National Urban League empowers individuals with knowledge and resources for the prevention and early detection of today’s leading chronic diseases,” said John Gremer, Walgreens director of community affairs. “Together with the National Urban League, we are committed to providing urban and at-risk communities access to valuable health tests that deliver key insights and assist individuals in the pursuit of happier and healthier lives. The continuation of the Wellness Tour is just one of the ways we deliver on that promise.”
 
The health tour’s bundle of free health tests and risk assessments include total cholesterol, glucose, blood pressure, body mass index, body composition, skeletal muscle, resting metabolism, visceral fat, real body age and body weight. Collectively, the health tests are valued at more than $100. The health tests are administered by certified wellness staff and are available to adults who are ages 18 and older. Afterward, participants can consult with a Walgreens pharmacist or certified wellness staff about his or her results. This free service can be completed in approximately 20 minutes – insurance will not be billed.
 
The tour will also highlight how the National Urban League is working to ensure that all Americans receive access to quality and affordable health services. The tour will continue to collaborate with Urban League affiliates to encourage members of urban and at-risk communities to act as their own health advocates by taking advantage of the free preventative and early detection health services offered by the Wellness Tour.
 
“The National Urban League and Walgreens are committed to disease prevention and to improving everyday health through education and early detection,” said Marc Moral, president and CEO of the National Urban League. “As our partnership with Walgreens enters its ninth year, we are excited to take this tour to multiple cities and maximize the impact of our shared, long-term commitment to bridge the gap and help diverse communities lead healthy, sustainable lives.”
 
Since the tour’s launch in 2007, Walgreens has financially contributed more than $2.1 million to the National Urban League for continuously providing health services and awareness to their Urban League affiliates across the country. In total over the last eight years, the tour has administered more than 570,000 health tests valued at $12.8 million to communities throughout the United States.
 

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