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H-E-B ranks highly in customer forgiveness

BY Ryan Chavis

WABAN, Mass. — H-E-B shared the top spot with USAA in the 2014 Temkin Forgiveness Ratings. Currently in its fourth year of publication, the Temkin Forgiveness Ratings examines forgiveness levels for 268 companies across 19 industries.

"Forgiveness is an asset that companies earn from their customers," said Bruce Temkin, managing partner of Temkin Group. "Every company makes mistakes, but the ones with high forgiveness ratings have customers who will work with them to more quickly and positively resolve the issues."

The study of 10,000 U.S. consumers showed that the industries with the highest average ratings are grocery chains, retailers, parcel deilvery services and auto dealers, with TV service providers and internet service providers being rated significantly lower than other industries.

Other top companies included Amazon, BMW, chick-fil-A, Apple, QVC, Costco, Lexus, Trader Joe’s, Fujitsu and Publix. The 2014 Temkin Forgiveness Ratings, along with other ratings, can be found at TemkinRatings.com

 

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Endo announces acquisition of Somar

BY Ryan Chavis

DUBLIN — Endo International on Tuesday announced that it will acquire Somar, a privately-owned specialty pharmaceuticals company based in Mexico City, Mexico.

"The acquisition of Somar is well-aligned with our goal of pursuing accretive acquisitions that enhance Endo’s strategic positioning and diversifying our pharmaceutical business beyond the [United States] by accessing attractive emerging markets" said Rajiv De Silva, president and CEO of Endo. "The transaction provides Endo with a strong growth platform in Mexico that we believe can be further leveraged more broadly in Latin America, a proven sales team, and scalable manufacturing facilities. This acquisition allows us to fully benefit from the starting point that Paladin Labs established in Mexico. We look forward to leveraging Endo’s global resources to take full advantage of Somar’s robust pipeline, which currently includes [more than] 60 products expected to launch over the next 3 years."

Somar’s portfolio targets Mexico’s non-patented pharmaceutical market through three segments: generics, branded generics and OTC. The company generated approximately $100 million of revenue in 2013, and has 1,200 employees. The transaction is subject to customary conditions, which include the receipt of antitrust/competition approvals. The deal is expected to close in third quarter 2014.

 

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Walgreens launches ‘Way to Well’ tour

BY Ryan Chavis

DEERFIELD, Ill. — Walgreens on Tuesday announced the launch of the 2014 Walgreens Way to Well Health Tour with AARP, an outreach program that provides free preventive and early detection health services to communities across the country.

Walgreens will use the tour through December to provide free health tests, assessments and education and consulting services. The tour’s bundle of free health tests and risk assessments is designed to provide community members with personal health insights that may indicate symptoms and potential risks for cancer, heart disease and diabetes, according to the company. The tests, which are collectively valued at more than $100, are administered to adults ages 18 years and older.

“The free health tests offered provide valuable insight into your overall health and wellness. They are a great way to learn how to make changes to improve your health and reduce the risk of common chronic illnesses,” said Harry Leider, M.D., Walgreens’ chief medical officer. “Walgreens’ purpose is to help people get, stay and live well, and by providing these free preventive and early detection health services, we aim to improve the everyday health of Americans nationwide.”

All participants will receive a free, one-year AARP membership. Those under the age of 50 years can pass the free membership along to an eligible adult. Existing AARP members will receive a one-year extension to their current membership.

“We are excited to once again work with Walgreens to bring this community outreach program to communities in need nationwide,” said John Wider, president and CEO of AARP Services. “This tour continues to serve America’s growing population of people [older than age] 50, delivering critical insights into their health so that they can live healthier lives.”

To find out when the Way to Well Health Tour is serving a neighborhood near you, visit Walgreens.com/WaytoWell.

 

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