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H-E-B introduces e-commerce

BY Dan Berthiaume

SAN ANTONIO — Grocery e-commerce has thus far mostly been the province of large vertical players like Kroger, mass merchandisers like Target and Wal-Mart, and online platforms like Amazon and Instacart.
 
However, H-E-B is now making 50,000 food, drugstore and general merchandise products available to purchase and ship at its corporate site.
 
Orders can be shipped throughout Texas, to 46 states within the continental U.S. and to military bases worldwide. One positive result is that H-E-B shoppers can more easily obtain products not available at their local store
 
All customer orders are delivered using standard shipping and in some Texas cities may arrive the next day. Orders are shipped in one to three days and can be sent throughout Texas, to all states except California, Alaska and Hawaii, and to any Army Post Office or Fleet Post Office (APO/FPO) address in the world.
 
Shipping fees vary and average $5 to $10 per order. Some products require a minimum order quantity, but all products are priced at the same prices in-store.
 
H-E-B has also created a "no hassle" return policy for online orders. Any product ordered online can be returned to any H-E-B store anywhere for an immediate full refund, or products can be sent back using free shipping.
 
"Now, even if you move outside of Texas, you'll still have a 'neighborhood H-E-B' just a click away,” said Martin Otto, chief merchant and CFO of H-E-B.
 
H-E-B’s decision to provide its own online delivery service, rather than turn to a third-party provider like Instacart, demonstrates the increasing pervasiveness of e-commerce and seamless commerce among retailers of all sizes in all verticals. Retailers like H-E-B may not yet be able to offer same-day delivery, but the online delivery gap is starting to close.
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Former P&G exec named to Target board

BY Gina Acosta

MINNEAPOLIS — Target's board of directors has added a former executive of the retailer's largest supplier.
 
The board announced it has elected Melanie Healey, former group president, North America, of the Procter & Gamble Company, as a new director, effective immediately.
 
“Mel brings to Target’s board more than 30 years of CPG experience and a passion for improving the lives of consumers around the world. She has a track record of delivering growth, driving operational improvements and launching successful product innovations for globally recognized brands. She also has a history of building wellness brands, which will provide an important perspective as Target continues to elevate wellness as one of our signature categories,” said Brian Cornell, chairman and CEO of Target.
 
Healey, 54, spent more than 25 years at P&G. During her tenure, she worked in Brazil, Mexico, Venezuela and the United States, most recently as group president and advisor to the chairman and chief executive officer, from January 2015 until July 2015 and as group president, North America, from 2009 until December 2014.
 
Her history at the company includes a variety of leadership roles in marketing and in the health and personal care businesses, including group president, global feminine and health care. Prior to P&G, Healey held positions at S.C. Johnson & Sons and Johnson & Johnson.
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Hy-Vee partners with MercyCare on telehealth offering

BY Michael Johnsen

CEDAR RAPIDS, Iowa — MercyCare Community Physicians announced plans Tuesday to open a new telehealth clinic at a Hy-Vee location here, making it the first in the area to offer on-site, diagnostic telehealth services for the general public.

“This new clinic evolved in response to the growing demand for conveniently located healthcare services in our community,” said Tim Sagers, medical director of MercyCare Business Health Solutions. “We’re pleased to be collaborating with Hy-Vee on this first-of-its-kind venture in the Corridor.”
 
The clinic will be located near the pharmacy on the north side of the Hy-Vee store and will offer convenient Urgent Care services. The clinic can be used for a variety of acute conditions, including sinus infections, ear infections, urinary tract infections, rash and flu.
 
“MercyCare Community Physicians and Hy-Vee share similar interests in the health and well-being of the people we serve,” said Andy McCann, Hy-Vee’s EVP, chief administrative officer and vice chairman. “Healthy eating goes hand in hand with good health care, treatment and preventive care services. This new retail health clinic is a perfect fit for us as it allows our customers the convenience of easily seeking healthcare services in our very own stores.”
 
The clinic will be staffed with an on-site nurse who will administer the diagnostic tools to patients while MercyCare providers will attend the visits via video feed, acting in coordination with the patient’s primary care physician.

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