PHARMACY

Good Neighbor Pharmacy gets top marks in customer satisfaction

BY Alaric DeArment

VALLEY FORGE, Pa. A network of independent pharmacies across the United States got the highest customer service rating among chain drug stores in a study by J.D. Power and Associates.

Good Neighbor Pharmacy, which includes 3,700 independents, announced results of the 2010 national pharmacy study. The study, now in its fourth year and based on responses from 12,300 customers submitted in May and June, measured customer satisfaction based on experiences and perceptions of pharmacy patients and such key factors as the prescription ordering and pick-up process, the store, cost competitiveness and interactions with pharmacists and other staff.

“It is an honor for Good Neighbor Pharmacy owners and operators to be recognized by the patients they serve in this J.D. Power and Associates study,” Good Neighbor president Mike Cantrell said. “We recognize the importance of the community pharmacy where the pharmacist has the opportunity to help personally manage their patients’ health, and we are pleased to see the patients’ recognition of Good Neighbor Pharmacy as well.”

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PHARMACY

Amneal to open new distribution center

BY Alaric DeArment

GLASGOW, Ky. Amneal Pharmaceuticals will have a grand opening of its newly expanded distribution and sales center next week, the generic drug maker said Monday.

 

Amneal announced the grand opening of the center in Glasgow, Ky., set to take place Monday. Representatives from the municipal and state governments, the Tennessee Valley Authority, state legislators and possibly members of Congress are expected to attend.

 

 

Amneal, based in Hauppauge, N.Y., said the center would create nearly 50 new jobs. The $6.6 million center combines existing sales operations in Glasgow and the distribution center in Fountain Run, Ky.

 

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TeleManager’s iRefill app expands to other smart phone platforms

BY Alaric DeArment

NEWARK, N.J. A smart phone application designed to aid customers at retail pharmacies soon will be available for additional smart phone platforms.

 

TeleManager announced that it would make the application, iRefill, available for the Android and Blackberry, in addition to the Microsoft and Apple platforms for which it already is available.

 

 

The application allows users to order prescription refills and pull up information about pharmacies, such as the address, store hours and a "call the pharmacy" option.

 

 

“The iRefill service was an immediate hit with several of my customers,” said Craig McAlister, owner of Conrad Marr Drug in Yukon, Okla., in a statement on behalf of TeleManager. “Not only are they using it to request refills or call my pharmacy, but they are showing their app to [friends] and colleagues.”

 

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