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DSNTV: Chuck Ball, SVP, Distribution Services, AmerisourceBergen Drug Corp.

BY Rob Eder

Ball talked to DSN about the work the company has done to improve its customer experience, including a massive $1 billion investment in infrastructure that has modernized its supply chain, including several new distribution centers and new technology that is helping to make it easier for its customers to do business with AmerisourceBergen — and helping the company reach new levels of what Ball describes as “operational agility.”

Using the example of a recent major generic drug launch, Ball told DSN about how the investments are allowing AmerisourceBergen to respond faster than ever to customer and manufacturer needs. “Because of FDA requirements, we couldn’t release the orders until 12:01 am that Monday, but the manufacturer wanted distribution to all customers on Monday morning,” he explained, adding that in the past, it would have had to deliver the orders that Tuesday. “I am proud to say we got 99.9% of the product delivered on Monday.”

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DSNTV: Peyton Howell, EVP/President, Global Sourcing and Manufacturer Relations, AmerisourceBergen Drug Corp.

BY Rob Eder

Howell, whose team works to connect AmerisourceBergen’s customers with the manufacturer community, discussed the company’s efforts to strengthen its negotiations with vendors and how AmerisourceBergen’s strategic alliance with Walgreens Boots Alliance is allowing it to leverage its massive scale, helping to drive down costs and open up access for independent community pharmacy — a critical focus for her group, she told DSN.

“The No. 1 thing we focus on with manufacturers is patient access,” she said. “That’s important because it’s very easy for a manufacturer to look at a specialty product and limit distribution and access … for community pharmacy. But if the patient is actually presenting in the community pharmacy, you’re really missing the opportunity for that pharmacist to service that patient’s full needs.

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DSNTV: Brian Nightengale, President, Good Neighbor Pharmacy

BY Rob Eder

The new Good Neighbor Pharmacy president, who made his first public appearance in his new role at AmerisourceBergen ThoughtSpot 2016, shared his unlikely path to a career in pharmacy with DSN, and talked about how his previous 20-year experience with Xcenda — a division of AmerisourceBergen focused on outcomes research, reimbursement and market access for pharmaceutical companies looking to commercialize innovative new products — will help shape his leadership and his vision for Good Neighbor Pharmacy.

“Working for 20 years, creating data and evidence to support why a payer should cover a medication” has helped prepare him for his new responsibilities, Nightengale told DSN. “What I’m really excited about with Good Neighbor Pharmacy is taking that leap from proving the value of a pharmaceutical, to now proving the value of the community pharmacist.”

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