PHARMACY

Dr. Reddy’s launches generic Accolate

BY Alaric DeArment

HYDERABAD, India Indian generic drug maker Dr. Reddy’s Labs has launched a version of an asthma drug for the U.S. market, the company said.

Dr. Reddy’s announced the launch of zafirlukast tablets in the 10-mg and 20-mg strengths. The drug is a version of AstraZeneca’s Accolate, which had sales of $50 million during the 12-month period ended in August, according to IMS Health.

The launch follows a decision in the U.S. District Court of New Jersey determining that the Dr. Reddy’s launch of the drug does not infringe on AstraZeneca’s patents. The Food and Drug Administration approved the drug last Thursday.

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CVS Caremark’s PBM customer care team earns recognition from Contact Center World

BY Allison Cerra

WOONSOCKET, R.I. The customer care team of CVS Caremark’s pharmacy benefit management business earned a silver medal for its customer service by Contact Center World, CVS announced Friday.

CVS’ PBM was ranked second in the world for best customer service with an internal contact center. The award was issued at Contact Center World’s Global Top Ranking Performers Awards conference in Las Vegas, which recognizes the best in the contact center industry worldwide. The conference, attended by delegates and presenters from 30 nations, regional winners from the Americas, Europe, the Middle East and Africa, and the Asia-Pacific regions presented and shared their best practices with their peers and were voted upon by the conference delegates.

Rosemarie Donzanti, SVP customer care for CVS Caremark, called the award "a great honor. This recognition is a validation of the high level of commitment our team members bring to their day-to-day work and underscores our focus on ensuring our members’ experience with CVS Caremark is the best it can be," she said.

Earlier this year, CVS Caremark was named best in customer service in the Americas group at the Top Ranking Performers Awards conference in Orlando, Fla.

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DLife offers travel tips to diabetics

BY Allison Cerra

WESTPORT, Conn. — A diabetes community network is offering tips to diabetics that are traveling this holiday season.

 

DLife emphasized that since diabetes doesn’t take a holiday, managing the condition shouldn’t either. On its website, DLife.com, the company is offering such tips to diabetics as:

  • Double the amount of diabetes medicine and supplies you might need and put it in your carry-on luggage;
  • Be prepared for a low — pack healthy snacks, extra glucose gel or tablets;
  • Check to see if a healthy meal is going to be available. If not, bring your own;
  • Always bring your medical insurance card and know an emergency number to call, just in case; and
  • Wear medical identification.

 

 

Additional self-management tips can be found at DLife.com/travel. 

 

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