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VoicePort expands automated solutions that support patient care
Though VoicePort’s best-known offering is its PharmaPhonetics platform — which provides multichannel, automated and personalized communications to help pharmacies engage with patients — the Rochester, N.Y.-based company has expanded its offerings as the pharmacist’s role has expanded beyond filling prescriptions to helping patients lead healthy lives.
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“Our company is focused on leveraging automation to support core pharmacy patient-care solutions and profit objectives to deliver added quality and improved Star ratings,” VoicePort VP business development Alphonse Sasso told Drug Store News recently.
The company last October inked a deal with Costco’s Canadian pharmacies to provide some of its solutions to the chain. The company’s suite of solutions currently includes SYNCHRO-SCRIPT for medication synchronization and a platform for integrated immunization services, among others. The company’s offerings, according to Sasso, can help pharmacies with data integration, analytics and operational expertise.
VoicePort’s medication synchronization tool, SYNCHRO-SCRIPT, in particular, is aimed at automating a complicated process to help drive and pave the way for more pharmacist interventions that can improve patient health.
“Our medication synchronization solution works to help the pharmacy team align the patient’s meds and keep them aligned to a convenient once-a-month regimen,” Sasso said. “Having this automated approach in place to recommend an anchor med, offer short-fill calculations and get patients enrolled in the program offers pharmacies added time to meet with the patient to support other clinical interventions like MTM, immunizations, patient education and other important opportunities available in our platform.”
When it comes to immunization services, VoicePort’s solution is integrated with Scientific Technologies Corp.’s immunization intelligence platform to help pharmacies identify which vaccinations a patient is missing.
“Via the direct integration with STC, our platform has the capability to query the appropriate State Immunization Information Service, provide patient-specific immunization forecasting and automatically comply with state-specific reporting requirements,” Sasso said. “By leveraging our state-of-the-art, cloud-based communication technology, we can notify each eligible patient of their vaccination needs and capture their responses for action by the pharmacy team.
For the company, better outcomes begin with adherence through close collaboration with its pharmacy partners.
“Keeping patients adherent to their meds prescribed by their healthcare professional is key to allowing them to live happy, healthy and productive lives,” Sasso said. “Our No. 1 priority at VoicePort is to ensure that we are surpassing all of our cli-ent’s expectations, and we pride ourselves on the valuable and trusting relationships we have built with each VoicePort client.”