PHARMACY

Diplomat acquires American Homecare Federation

BY Alaric DeArment

FLINT, Mich. — Diplomat has acquired a hemophilia-focused specialty pharmacy based in Connecticut, the specialty pharmacy company said Monday.

Diplomat announced that it had bought Enfield, Conn.-based American Homecare Federation, which provides pharmacy services for patients with hemophilia who depend on homecare throughout the United States. Financial terms were not disclosed.

"Diplomat is pleased to expand our footprint in the hemophilia specialty space with the acquisition of AHF, which has an outstanding reputation for serving the hemophilia community and complements Diplomat’s philosophy to ‘take good care of patients, and the rest falls into place,’" Diplomat CEO Phil Hagerman said. "The AHF purchase also establishes Diplomat’s physical presence in the Northeast and allows for future expansion opportunities in that region."

 

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VoicePort launches Prescription Adherence Solution through Pennsylvania independent

BY Michael Johnsen

ROCHESTER, N.Y. — VoicePort on Monday announced that they have launched their Prescription Adherence Solution at Klingensmith’s Drug Stores, an eight-store independent drug chain headquartered in Ford City, Pa. 

"Our integration to their pharmacy system allows for intelligent and timely patient communications via voice, text or e-mail to keep them current to their prescriptions," noted Alphonse Sasso, VoicePort VP business development. 

VoicePort’s PharmaPhonetics Patient solutions delivers automated, personalized and interactive unified communications that connects directly to the patients on behalf of the pharmacy. Their services include mediation synchronization solutions, prescription pick-up and refill reminder notifications, health awareness/medical therapy review messaging, patient counseling, written translation, education and instruction services, mobile applications focused for pharmacy or front end, automated web based appointment scheduling services and patient co-payment assistance programs.  

The Unified Patient Communication platform enables permission-based phone, text, e-mail, web and mobile notifications that are personalized to individual patients. 

 

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Insurance rollout shows pharmacies and NACDS in action

BY Steve Anderson

One of the principles of association leadership says that an association should reflect the membership. Hopefully, NACDS’ approach to member service has resembled the can-do spirit of community pharmacy during the launch of exchange-based insurance. 
 
We hope you found helpful the series of email updates that NACDS distributed from December 20 through January 2. These memoranda summarized extensive work to help smooth the transition – a transition that will continue into the weeks and months ahead.
 
NACDS’ updates described frequent meetings and conference calls we had throughout the holidays with representatives of the Department of Health and Human Services, the Centers for Medicare & Medicaid Services and the White House, where a two-way dialogue was established to better serve our members. During those meetings – as well as in official comments  – NACDS urged consumer communications to encourage the newly ensured to take certain steps to limit confusion when they visited a pharmacy or other provider for the first time. NACDS also urged the accessibility of call centers and of plan representatives during the transition, and made the case for additional steps to improve operational efficiency. We were able to share with you consumer fact sheets and resources for pharmacists, which were made available by the agencies in response to requests by NACDS and others.
 
In addition, as the media prepared to cover the January 1 launch date, NACDS worked with reporters to help them understand the issues associated with the transition.
 
As was the case during the first days of the exchange-based insurance launch, NACDS hopes you will share insights about systemic problems that may arise with the adjudication of claims. Chris Smith , NACDS’ director of federal public policy, is serving as the point of contact for this information.
 
From the beginning of enrollment under the Affordable Care Act to the recent launch of coverage, NACDS has emphasized that the amazing work of community pharmacies is shining through again – just as it has numerous times before, such as the rollout of Medicare Part D, the response to H1N1, a consistent and concerted national vaccination campaign, and the providing of necessary goods and services during natural disasters, to name a few. It is important that the decision makers in Washington and in the states understand the vital role of community pharmacies in fostering public health, and understand the importance of empowering and sustaining that role in crunch time and in times of “normalcy.”
 
Community pharmacies ARE the face of neighborhood healthcare, and NACDS is committed to living up to the trust and to the value of your company and of this entire industry.


Steve Anderson is the president and CEO of the National Association of Chain Drug Stores.

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