PHARMACY

CVS Caremark’s PBM customer care team earns recognition from Contact Center World

BY Allison Cerra

WOONSOCKET, R.I. The customer care team of CVS Caremark’s pharmacy benefit management business earned a silver medal for its customer service by Contact Center World, CVS announced Friday.

CVS’ PBM was ranked second in the world for best customer service with an internal contact center. The award was issued at Contact Center World’s Global Top Ranking Performers Awards conference in Las Vegas, which recognizes the best in the contact center industry worldwide. The conference, attended by delegates and presenters from 30 nations, regional winners from the Americas, Europe, the Middle East and Africa, and the Asia-Pacific regions presented and shared their best practices with their peers and were voted upon by the conference delegates.

Rosemarie Donzanti, SVP customer care for CVS Caremark, called the award "a great honor. This recognition is a validation of the high level of commitment our team members bring to their day-to-day work and underscores our focus on ensuring our members’ experience with CVS Caremark is the best it can be," she said.

Earlier this year, CVS Caremark was named best in customer service in the Americas group at the Top Ranking Performers Awards conference in Orlando, Fla.

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Cardinal Health to acquire pharmaceutical distributor Kinray

BY Allison Cerra

DUBLIN, Ohio Cardinal Health is looking to expand the pharmaceutical segment of its business by acquiring a pharmaceutical distributor serving the New York metropolitan area.

The company said its acquisition of Kinray for $1.3 billion in an all-cash transaction would significantly expand its ability to serve retail independent pharmacies in the northeastern United States. Kinray currently serves more than 2,000 retail independent pharmacy customers as a distributor of both branded and generic pharmaceuticals.

After the transaction is complete, Kinray customers will be able to tap into a leading line of service offerings from Cardinal Health, Cardinal Health said.

"Adding Kinray to the Cardinal Health pharmaceutical segment portfolio will enable us to build on our increasing presence in community pharmacy and accelerate our growth in this important channel," said George Barrett, Cardinal Health chairman and CEO. "We are excited to have the Kinray employees join the Cardinal Health family, and we look forward to their contributions. Kinray has a long-standing service tradition with its customers. We intend to continue that tradition, utilizing its customer expertise and Whitestone distribution facility, while creating additional value for its customers through branded pharmaceutical programs, inventory and pharmacy management tools, and Cardinal Health’s extensive generic drug program."

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Genzyme sells diagnostics biz

BY Alaric DeArment

CAMBRIDGE, Mass. — Biotech company Genzyme is selling its diagnostics business to Sekisui Chemical for $265 million, Genzyme said Thursday.

 

Under the deal, Sekisui will purchase the diagnostics business’ assets, including product lines and technologies, and offer employment to its 575 employees while maintaining operations in all of its current locations.

 

 

“With this transaction, we are continuing to execute on our plan to increase value for shareholders,” Genzyme chairman and CEO Henri Termeer said. “This sale is part of our strategy to sharpen the company’s focus and allocate our resources to key areas for our future growth, such as manufacturing, our rare disease business and our product pipeline.”

 

 

The diagnostics business is one of three that Genzyme has sought to sell off, the other two being Genzyme Genetics, which it sold to Laboratory Corp. of America in September, and the pharmaceuticals business, which it has yet to sell.

 

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