Creating a successful, transformational culture
SCOTTSDALE, Ariz. — On April 25, this group of senior executives and keynote speaker — Walmart SVP OTC, health and wellness Carmen Bauza — gathered for the latest Elevation Forum the day prior to the kickoff of NACDS Annual Meeting here. Bauza passionately shared with the group how to become a truly relevant partner with Walmart by bringing diversity of thought, aligning with their digital strategy, helping Walmart attract millennials and birthing game-changing ideas for the core consumer. Bauza moderated more than a two-hour discussion filled with invaluable ideas and philosophies on creating a strategic partnership.
Bauza has been leading Walmart’s OTC, health and wellness organization for the last year, as the department transformation continues. “Health and wellness is a strategic pillar of our company, and we must connect with the consumer where the customer is. I am looking for idea people who can re-imagine health care and create healthcare destinations with lifestyle solutions. My vision is to challenge the norms of health care and experiential solutions.”
Carmen Bauza, Walmart’s SVP OTC, health and wellness, shared how to become a successful partner of Walmart and moderated a two-hour discussion as the event’s keynote speaker.
Bauza added: “I encourage you all to create game-changing consumer solutions for our stores — partnering with other like-minded companies. And with the growth of smaller format stores, you must think about how to improve section productivity with the right items for the needs of this small-format consumer.”
Friday’s forum started with a robust presentation and discussion lead by Mack on how to create resilient, winning organizations. “[When] creating cultures that thrive, balancing flexibility and discipline is a formula for success. These cultures are some of the best in creating breakthrough ideas, retaining talent while driving results. It also encourages resiliency, which is essential for competitive advantage. In fact, there is quite a bit of new research that supports the idea that personal resilience is more important than talent,” Mack said. “If that is true, we must think differently about how we recruit and lead our organizations.”
Dan Mack, Mack Elevation Forum leader, spoke about being an advocate of change within a company during Friday’s Elevation Forum.
The next Elevation Forum will be held June 17 in Minneapolis with keynote speaker Doug Stukenborg of Target. The executive forum team will continue the vision of uncovering unique insights and discussing the best practices engaging the industry.
Business program: Advancing the voice of health care
SCOTTSDALE, Ariz. — Nuanced and intuitive leadership. That’s how Steve Anderson, president and CEO for the National Association of Chain Drug Stores, characterized today’s state of the NACDS — a body made greater by the sum of its parts that has successfully navigated the complexities of today’s evolving healthcare environment, as well as the intricacies of the political arena — on Sunday during his address before attendees of the NACDS Annual Meeting 2014.
“My theme for us this morning is the ways in which NACDS is better now,” Anderson said. “[And] the ways in which we must continue to maintain our edge in a fiercely competitive environment in business, in politics and also in policy.”
President and CEO of NACDS Steve Anderson spoke of the ways in which NACDS has improved its position in business, politics and policy.
“Today we go into Congressional offices, and they know our issues,” he said. “They understand [the NACDS members’ collective] value.” And that value is in pharmacy’s ability to be a positive disruptive innovator in the delivery of health care.
The executive branch also understands the value of community pharmacy, Anderson noted. “Last December, just before the go-live date for exchange-based insurance, the Obama administration turned to pharmacy and to NACDS for help,” he said. “The administration wanted to avoid patient confusion when patients went to use their benefits. So throughout the holidays, NACDS members and staff worked with the administration to ‘war-room’ the potential problems and solutions.”
Anderson’s statements echoed that of outgoing chairman Bob Narveson, president and CEO of Thrifty White Pharmacy. Narveson drove home the central theme of his chairmanship of the association: pharmacy’s commitment to serving patients and consumers, and NACDS’ value to chain and associate members as they focus on that priority.
Anderson coined a new term to describe Narveson’s time at the NACDS helm — “Narvesonian.” “It’s ideal servant leadership,” Anderson said. “It’s humble confidence, compassionate strength. That style has made Narveson a truly terrific chairman of the NACDS board.”
“I wanted to focus on pharmacy services and the importance of medication adherence and patient care. I wanted to represent everyone, whether you’re a regional or national chain, or one of our associate members who partner with us,” Narveson told attendees. “We are the face of neighborhood health care, and as long as we focus on what’s best for our patients and the entire industry, the state of our industry is great.”
Outgoing NACDS chairman Bob Narveson, president and CEO of Thrifty White Pharmacy, outlines the association’s successes over the past year at Saturday’s business program.
“Each and every day we are seeing opportunities and examples of entities across the healthcare system coming together to positively shape the nation’s health and healthcare system for the future,” said Jack Bailey, SVP policy, payers and vaccines for GlaxoSmithKline, in his address during the morning session. “Now more than ever it is possible to envision an America where stakeholders both public and private work together to focus on the needs of patients and to enhance the quality of life, where access to high-quality prevention services and health care is available to all.”
Jack Bailey, SVP policy, payers and vaccines for GlaxoSmithKline, spoke on how the healthcare system is working collaboratively to improve patient care and access.
Narveson outlined many NACDS wins, including the advancement of front-end issues and dialogue through the NACDS Retail Advisory Board, the growth of NACDS RxImpact grassroots advocacy and the NACDS Political Action Committee, success in shaping the new prescription drug supply chain law, the introduction of and advocacy for pharmacy provider status legislation, growing recognition of pharmacy’s importance in public health emergencies, and the launch of the NACDS “Victory Vision” opinion research and communications program.
Sunday’s Business Program also featured a keynote address from Peter Diamandis, chairman and CEO of the X Prize Foundation and author of the New York Times best-seller “Abundance: The Future is Better Than You Think.”