Cardinal Health enhances patient support through new ConnectSource platform
DUBLIN, Ohio — Cardinal Health Specialty Solutions recently introduced a new cloud-based patient engagement platform called ConnectSource to address an unmet need from the biopharma industry for better insights into the patient experience and treatment journey.
“Clients have consistently told us that while patient data from hub providers is widely available, visibility into bigger picture trends is challenging to access,” stated Jennifer Fillman, VP and general manager specialty services at Cardinal Health Specialty Solutions. “We saw an opportunity to raise the bar on patient services by delivering actionable insights that enable our clients to more effectively engage and influence patients, while also supporting more informed decisions about commercial strategy.”
“Digital engagement is driving opportunity across the health care ecosystem as patients want to be informed and engaged, and life sciences companies want a closer connection to their patients” said David Rosner, principal and digital life sciences leader, Deloitte Consulting. “Patient Connect is empowering life science organizations like Cardinal Health to put patients at the center of the health care ecosystem.”
Approximately half of Cardinal Health’s hub services clients have already migrated their patient services programs to ConnectSource, including several top 10 pharmaceutical companies.
Delivered through Cardinal Heath Sonexus Access and Patient Support, ConnectSource helps enhance patient support programs by streamlining processes such as benefits investigations and prior authorizations to ensure patients get on therapy faster. The new platform also provides transparency into treatment trends and critical issues, such as when patients are falling off therapy, so clients can make smarter decisions about how and when to engage patients and providers. And the offering enables integration with other hub and specialty pharmacy data sources, so clients can gain a 360-degree view of their product.
ConnectSource is Cardinal Health’s implementation of Deloitte Digital’s industry leading software ConvergeHEALTH Patient Connect. Patient Connect enables life sciences companies to provide robust patient services, support and personalized engagement through a flexible cloud software platform. Delivered exclusively as a Salesforce Managed package, Patient Connect provides consistently high-touch patient experiences across channels and enables adherence and care coordination across each patient’s full care network.
Data as an effective tool to boost medication adherence
Medication adherence remains a major obstacle to saving lives, controlling costs and improving the quality of healthcare.
Statistics show that nearly three of five American adults take at least one daily medication and separate data tell us that from 2000 to 2012, the proportion of people taking five or more prescription medications had doubled.
A recent report, “Adherence and Health Care Cost,” estimated between 20% and 50% of patients are noncompliant with drug therapy. Additionally, poor medication adherence following hospitalization costs the U.S. healthcare system roughly $100 billion annually, according to a New England Journal of Medicine study.
Through their accessibility and relationships with their patients, pharmacists already play a vital role in achieving positive health outcomes such as fewer hospitalizations, less disease progression, and fewer co-morbidities. How could pharmacists use data to improve medication adherence without disrupting their workflow and unnecessarily expending time and resources?
A study showed that while 20% of healthcare outcomes are determined by medical treatment, 50% rely on social determinants. To be more effective, we need to understand all factors involved in medication adherence to help pharmacists gain more insight about the patients they serve.
Part of the solution lies in public records data on patients that focus on social determinants of health categories identified by the Centers for Disease Control and Prevention: social and community context, neighborhood and built environment, economic stability and education.
Among these categories alone, there are hundreds of clinically validated attributes that correlate with health outcomes, including medication adherence, prescription costs, hospitalizations, stress and motivation to care for one’s own health. For example, increased community involvement is correlated to more spending on prescriptions — more active in community, more active in one’s own care. Meanwhile, patients living in higher crime areas tend to have lower medication adherence — these patients may avoid leaving home for fear of one’s safety.
These data points — which can be combined into predictive health scores — can help pharmacists prioritize time and resources more efficiently and improve health outcomes for patients.
The socioeconomic information helps fill in the missing pieces in solving the puzzle of medication adherence. It can alert pharmacists to higher-risk patients who may require a more in-depth consultation. Pharmacy chains can use the same data to identify and analyze the level of engagement and resources most appropriate for a particular neighborhood, city, state or region. Access within the workflow to this level of socioeconomic data could help a pharmacist drill down to the individual patient level to determine the likelihood of adherence and can be used to flag specific, more at-risk patients to help better achieve the proper level of care.
Current data being collected for other uses, such as on unfilled prescriptions, could be applied to achieving better medication adherence by cross-checking unclaimed prescriptions with a patient’s socioeconomic information allowing the pharmacist to tailor outreach.
According to the Department of Health and Human Services’ Agency for Healthcare Research and Quality, “Tracking medication adherence through health IT will be a critical advance in giving physicians and other healthcare providers the tools they need to provide better care for their patients.”
Additionally, with the evolution of value-based care initiatives, increasing medication adherence through the analysis of the data at our fingertips is a way to prevent readmissions. This makes it even more important for pharmacies to understand the patient in a holistic way.
Bobbie Riley is the vertical market lead, pharmacy, at LexisNexis Risk Solutions – Health Care; Erin Benson is director of market planning and engagement at LexisNexis Risk Solutions – Health Care; and Bill Frank is senior solutions consultant, LexisNexis Risk Solutions – Health Care.
McKesson president U.S. pharmaceutical departs to lead Patterson
ST. PAUL, Minn. — Patterson Cos. on Tuesday named Mark Walchirk president and CEO, effective Nov. 20. He will succeed James Wiltz, who will continue to serve as interim president and CEO until that time and will remain on the Patterson board following the transition.
"After a thorough search, we are pleased to have found such an exceptional leader and operator as Mark to lead Patterson going forward," stated John Buck, chairman. "Mark has a proven track record of success in helping a large and complex market leader navigate through an evolving and dynamic environment to achieve growth. Patterson will benefit from his customer-first mindset, focus on operational excellence and ability to develop unique solutions to create value for our partners, customers and shareholders."
Walchirk will also become a member of the board, which will be expanded to include nine directors, as of the effective date.
Walchirk joins Patterson with nearly 30 years of experience in healthcare services and distribution, including 16 years at McKesson Corporation, a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information technology. There, he most recently served as president U.S. Pharmaceutical, the largest business unit within McKesson's North America pharmaceutical distribution and services segment. In that role, Walchirk was responsible for leading more than 7,500 employees across all disciplines and delivering strong financial results.
He brings deep experience in leading a complex, sales-driven organization, managing a growing, state-of-the art distribution network, and fostering innovative offerings to meet customers' needs.
Walchirk, 51, served as president U.S. pharmaceutical at McKesson Corporation since October 2012, where he held responsibility for McKesson's U.S. pharmaceutical sales, distribution and customer service operations. Walchirk joined McKesson in April 2001 and held various leadership positions, including president McKesson Specialty Care Solutions and COO McKesson U.S. pharmaceutical. Before joining McKesson, he spent 13 years in medical-surgical distribution and manufacturing with Baxter Healthcare, Allegiance Healthcare and Encompass Group, holding various leadership positions in sales, marketing, operations and business development.
Walchirk earned a bachelor's degree from the University of Illinois.