Atlanta
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Atlanta’s retail scene brings the heat

BY Carol Radice

Dubbed Hotlanta for its infamously scorching summer temperatures, this moniker also easily could be applied to Atlanta’s red-hot economy. As is the case in many metro markets, the IT sector has been leading Atlanta’s growth pace. Finance, insurance and real estate, as well as the transportation, utilities and professional and business services sectors, are also making large contributions to Atlanta’s growth. For these reasons and more, Atlanta is often considered the economic engine of the state and of the Southeast. City officials said it is important to them that Atlanta be viewed as a business-friendly city.

Atlanta has proven itself as an attractive place for business relocation. A big part of that is the national and global connectivity provided by Hartsfield-Jackson International Airport. For these and other reasons, such global companies as Porsche and Mercedes-Benz have their U.S. headquarters in Atlanta. Other companies that call this region home include NCR, GE and Honeywell, all of which have located their digital innovation centers here.

Its population growth, as well as its current and future job growth projections, handily outpace U.S. national averages, which is a signal to some that growth will continue to track upward for the next few years at a minimum. One trade magazine recently called out the Atlanta metro area as the No. 1 state to do business in, noting how Atlanta’s attractive low cost of doing business, combined with a job market that rivals Silicon Valley, Boston and New York City, helped push it to the top.

Competition for shoppers’ dollars is tight in this market, which means retailers need to bring their A-game to hold onto market share. Publix may lead in many markets in the South, but when it comes to Atlanta, Trader Joe’s is more often noted as the place customers love to shop. Trader Joe’s wins rave reviews from customers in this region for its friendly staff, healthy food choices and competitive prices. The wine, produce and floral departments are often cited for their great assortments and affordable prices, but customers said its Trader Joe’s eclectic frozen items, center store offerings and sampling program that keeps them coming back.

Also unique to this retail chain — if there’s a product customers want to try, all they have to do is ask an employee to open it. Company officials said this has been effective in boosting loyalty and increasing impulse purchases.

Rotating assortments and novel products are a great way to add excitement, but it can be hard for shoppers to keep up. To remedy this, the company has designed its store flyers, not to be a sales vehicle but an informative tool designed to teach shoppers about the products in the store. The flyers offer background information on some of its highlighted products, whether they are new or existing, but the real reason people love them is because they are written with a sense of humor and include interesting backstories on the products, they are so effective, that many shoppers walk around the store with the checklist from the back of the flyer, which encourages them to pick up everything on it.

Another area favorite is Kroger. One of its largest stores in Atlanta, the Kroger Marketplace on Glenwood Avenue South East, includes a drive-through pharmacy, gas station, urgent care clinic, Starbucks and an expanded housewares section called the Kitchen Place. It even has a bar in the store, featuring several local beers on tap and an Enomatic wine system with more than a dozen different wines sold by the glass. The bartenders at the “Krobar” are happy to offer samples of
anything customers would like to taste.

This location also boasts an expanded takeout area intended to go head-to-head with the likes of Publix and Chipotle. A sandwich bar and burrito station can also be found, along with the standard fried chicken fare.

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Boston
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Boston offers retailers a tale of 2 strategies

BY Carol Radice

The largest city in New England, Boston and its surroundings have been fortunate to experience sustained economic growth in recent years. An influx of high-profile firms and a real estate market-building boom are two factors influencing that growth. As a major regional employment center, Beantown’s job growth rate is outperforming state and national averages. In fact, employment levels recently reached their highest levels since the data started being collected in the late’60s.

With a strong commercial sector, it has the third-highest jobs per square mile in the nation after San Francisco and New York City.

Boston has a large share of highly-skilled, educated workers. In fact, 19% of the area’s workers are employed in the healthcare and social assistance industries, with five of the 10 largest employers in Boston being hospitals, but it is the professional/scientific/technical services and finance/insurance industries that have been adding the most jobs in the past four years. While growth may be exceeding expectations, forecasts suggest there could be a slowdown in the next two years.

While often labeled a compact city, its metro region spans five counties in Massachusetts and two in New Hampshire.

Boston attracts a high percentage of young adults due to its low unemployment, walkability, public transportation and low crime, but those factors also make it an expensive place to live.

Boston’s real estate market remains hot, with the volume of construction at historic levels and of one of the lowest rental vacancy rates in the country, making it a struggle for many to afford to live here. City officials currently are adding nearly 8,000 new housing options to alleviate some of these issues.

Given the dichotomy that exists among Boston’s population, it is not a big surprise that the two retail names most frequently mentioned represent two divergent market approaches — one more upscale and the other with appeal to the cost-conscious.

Wegmans is well-known in the northeast for its super clean, well-lit stores featuring wide aisles, a professional atmosphere and quality offerings. It recently added two locations in the Boston-metro area, one in Natick and the other in the Newton Nexus Shopping Center in Newton.

Customers love the assortment and often rate Wegmans’ store brands as top-notch. They also enjoy the prepared foods, which are often described as restaurant quality or better, although a little pricey. Its Medford location even features a full liquor offering, cheese cave, burger bar and pizza-to-order station.

Customer service is a level above most, customers said. Wegmans’ staff is often cited for being attentive, friendly, happy, positive and willing to do whatever it takes to satisfy its customers, all with a smile on their face. Others appreciate the ease the Wegmans app offers, showing prices, arranging items by aisle to make the shopping trip more efficient and keeping track of purchases.

Another heavily shopped retailer in the area is Market Basket. With its no-frills atmosphere, retro interior decor, focus on perishables, well-stocked shelves and strong owned private-label offerings, this retailer is a big hit for those in the Boston-metro area looking to save money on their grocery bills. Shoppers also love Market Basket’s comprehensive, deep mix and varieties not found at other retailers.

While the prices are exceptionally good, many people said they shop Market Baskets because of its customer service. The staff is often described as courteous and knowledgeable, and its shoppers like the fact that the staff is visible and easily accessible.

As many price-focused companies have done, Market Basket limits its store hours. Company officials said reducing its operating costs plays a key role in its ability to keep its prices low.

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RETAIL NEWS

CVS Pharmacy acquires Red Cross Pharmacy’s 14 stores

BY David Salazar

CVS Pharmacy is acquiring all 14 of the retail pharmacies operated by Marshall, Mo.-based Red Cross Pharmacy, effective June 6. CVS Pharmacy said that it would be transferring files from stores in Grain Valley and Kearney, with the remaining locations set to remain operating in the same locations with the same staff.

“All along, our mission has been to be the best employee-minded, patient-focused pharmacy service driven pharmacy organization,” Red Cross Pharmacy president and CEO Scott Hartwig said. “While I believe we have done a great job in accomplishing this, it has become increasingly difficult to provide quality pharmacy care under the current payment model. It is time to pass our retail business to a company with more resources that can take it to the next level of care.”

CVS Pharmacy said the acquisition would be completed in mid-July, with the locations rebranded and converted to CVS Pharmacy banners. It added that it expects to retain nearly all of the company’s 170 retail pharmacy employees.

“CVS Pharmacy looks forward to bringing its innovative pharmacy care programs and services to Red Cross Pharmacy patients in Missouri,” CVS Pharmacy region director Wayne Lum said. “We will continue to provide excellent care to patients and look forward to introducing our industry-leading offerings at these new locations.”

With Red Cross Pharmacy’s retail pharmacy operations sold, the company is left with two long-term care pharmacies and a medical equipment company.

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