Are you relevant?
“The dirty little secret is that the ‘how’ counts as much as the ‘what.’”
I recently interviewed a diverse group of retail executives concerning their needs and how they perceive the engagement style of their supplier partners. The comments shared were very telling and offer each of us an opportunity to look in the mirror. Are you truly being effective when you are presenting your companies innovations and business cases?
According to many of the executives I spoke with, we all have opportunity for improvement. The following are a number of the quotes from the retailers I have interviewed:
"The majority of suppliers and brokers just waste my time and don’t create value. I want someone to make my life easier;”
"I believe that only 3% to 5% of the companies calling on me — “truly” create value and get it;"
"Tell me something I don’t know — not sales info. I am already grounded in;"
“I don’t care about the past — I want to understand the future;”
“We have more data than you. Tell me about emerging trends or retailers who are doing unique things that are working;” and
“I don’t trust most of the data I receive — it’s slanted.”
Some of the best sales and marketing organizations don’t do a great job assessing the competitive needs of the buyer, and further ignore the private, political, and relationship-based issues that must be resolved internally before a solution or a vendor can be considered. Creating an insights laced presentation creates the reason to believe, but understanding the interpersonal dynamics and interests of our partners sets the table for the facts.
In a word, similar to medical professionals, we all must fully and accurately diagnosis customer needs before prescribing a solution.
You can only take your relationship so far when you focus on efficiency. The new model focuses on value creation – not optimization. Larry Levin of SymphonyIRI goes a step further stating “you can either be an innovator or an imitator.” Each of us must be fully dedicated to understanding our customer’s business context, to create real value in their eyes.
Now back to the retail buyer interviews. One of the merchant that I interviewed shared that the reason so few companies create value in my eyes, is that most companies don’t know or appreciate how I define value. He went on to share; my most relevant suppliers create value around things that I care about.
Optimization is out and value creation is the new marker. Designing a comprehensive customer blueprint, centering on your customer’s boardroom agenda is one of the best practices in remaining relevant in your customer’s eyes.
Do you know how your top customers define value?
Dan Mack is EVP strategic sales at The Swanson Group and managing director of Mack Elevation Forum. You can contact him at (630) 607-2774 or learn more at TheSwansonGroup.com or MackElevationForum.com.
Kahlua introduces iced coffee
NEW YORK — Kahlua has unveiled an on-the-go beverage for coffee lovers.
Kahlua Iced Coffee, which is 5% alcohol/volume per 200 ml can, delivers the artisanal taste of iced dark coffee using Kahlua’s locally sourced, 100% Arabica coffee beans from Veracruz, Mexico, and offers a premium new way to experience the sophisticated coffee-forward flavor of Kahlua.
"The portability of Kahlua’s new iced coffee makes it the perfect addition to summer parties, afternoon cookouts, or just to sip on the go," Kahlua brand director Michelle Sanders said. "The sleek and modern cans offer simple convenience in the form of pre-mixed Kahlua cocktails, which means hosts and party-goers can spend more time mingling and less time mixing drinks."
Avaialble in iced espresso, iced mocha and iced coffee with cinnamon spice, Kahlua Iced Coffee is available nationwide for a suggested retail price of $2.50 a can, or $9.99 for a four-pack.
Mike’s Hard Lemonade to introduce Winter Grab Bag for holiday season
SEATTLE — Mike’s Hard Lemonade is gearing up for the 2012 holiday season with the launch of its first-ever, limited-edition holiday variety pack.
Dubbed the Winter Grab Bag, Mike’s Hard Lemonade said the 12-count variety pack, which features 11.2-oz. glass bottles, will include winter blackberry, cranberry lemonade, as well as a brand new flavor, hard chocolate cherry, which only will be available in the limited-time variety pack.
"We pride ourselves on bringing unique flavors to consumers who rely on us to give them truly different and refreshing options in the beer aisle," Mike’s Hard Lemonade chief marketing officer Andy Horrow said. "Additionally, our retailers have been asking for this; through our Winter Grab Bag variety pack displays, we’re going to help them make incremental Mike’s sales this season."
The Mike’s Hard Lemonade Winter Grab Bag will carry a suggested retail price of $15.99 to $17.99, which will vary by market.