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‘The Adventures of Tintin’ arrives at retail next month

BY Allison Cerra

HOLLYWOOD, Calif. — Paramount Home Media Distribution is bringing a Golden Globe-nominated animated adventure to Blu-ray 3D, Blu-ray and DVD.

"The Adventures of Tintin" — created by Academy Award-winning filmmakers Steven Spielberg and Peter Jackson and includes voice talent from Jamie Bell, Andy Serkis and Daniel Craig — will arrive in these formats next month, along with On Demand and digital download. The three-disc Blu-ray 3D/Blu-ray/DVD combo pack and two-disc Blu-ray/DVD combo pack include more 90 minutes of special features that take viewers behind the scenes with Spielberg and Jackson to discover how the filmmakers brought the characters to life, learn about Tintin’s origins, delve into the design and animation processes, explore the creation of Tintin’s dog Snowy and more. The film also will be available as a single-disc DVD.

All Blu-ray and DVD releases available for purchase will be enabled with UltraViolet, a new way to collect, access and enjoy movies.

"The Adventures of Tintin" will hit retail on March 12.

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Lemnis Lighting offers new Pharox LED bulbs

BY Allison Cerra

SAN FRANCISCO — Lemnis Lighting has debuted three lines that are part of the company’s Pharox LED replacement bulbs portfolio.

The new products include Pharox BLU, Pharox XL and Pharox PRO. The Pharox BLU line includes 200-lumen and 350-lumen nondimmable bulbs. The XL line is aimed at home and commercial customers and included LED bulbs that tout a 3-year/35,000 hour warranty. Finally, the Energy Star-qualified Pharox PRO bulbs are designed with the commercial and rebate-driven customer in mind and will carry a 5-year replacement guarantee.

For more information about Pharox BLU, Pharox XL, Pharox PRO and other Lemnis Lighting products, visit Pharox-led.com.

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Survey: Sam’s Club, Publix top in customer experience

BY Katherine Field Boccaccio

WABAN, MASS. — Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience.

Sam’s Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H-E-B and credit unions.

According to the 2012 Temkin Experience Ratings, in its second year, 76 companies (37% of the total) earned "poor" or "very poor" ratings.

The research examines customer experience across 18 industries: airlines, appliance makers, auto dealers, banks, car rental agencies, computer makers, credit card issuers, fast-food chains, grocery chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, parcel delivery services, retailers, TV service providers and wireless carriers.

Grocery chains, fast-food chains and retailers are the top three industries, earning an average rating of "good." At the bottom of the ratings, TV service providers, Internet service providers, and health plans earn an average rating of "poor." Health plans show up in seven of the bottom 14 spots in the ratings.

"While many companies aren’t delivering experiences that meet customers’ needs, it’s an epidemic for TV service providers, Internet service providers, and health plans," said Bruce Temkin, author of the report and managing partner of Temkin Group.

The research by Temkin Group also analyzed the changes in ratings between 2011 and 2012.

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