What is your 20-mile march? That was one question that author and business consultant Jim Collins had for attendees during Sunday morning’s Business Program.
Collins, who has authored or co-authored six books, is a student and teacher of enduring great companies — how they grow, how they attain superior performance and how good companies can become great companies.
“Good is the enemy of great. I’ve dedicated a quarter of a century of my life to the pursuit of one basic question: What makes a great company tick, and what marks the people who lead them?” Collins said.
During his presentation, Collins highlighted the character traits of a “level 5” leader and also outlined 12 questions that companies can ask themselves. Such questions include: What core values will clock-build our culture? Do we have the right people on the bus? And what is your 20-mile march?
For the complete list of questions, visit JimCollins.com/tools.html.
Renewing focus, continuing legacy
Enthusiasm rang high during Sunday morning’s Business Program as both NACDS chairman Bob Narveson and NACDS president and CEO Steve Anderson welcomed attendees to the first NACDS Total Store Expo.
“What a great honor it is to be the first chairman to say these words: ‘Welcome to the NACDS Total Store Expo,’” said Narveson, who also is president and CEO of Thrifty White Pharmacy.
With more than 1,300 retailers gathered together under the NACDS banner — a first for the association — and demographics that include, but are not limited to, more than 475 president and CEOs, 225 COOs and EVPs, 1,300 SVPs and VPs, and 2,600 managers and buyers, Narveson applauded the industry for seizing the opportunity.
Narveson also urged members to remember that NACDS events are designed to build on each other and to seize other such opportunities as NACDS RxIMPACT Day on Capitol Hill, which is now open for registration. The sixth annual 2014 RxIMPACT Day will be held March 12 and 13, 2014.
Following Narveson’s remarks, Anderson noted that NACDS is celebrating its 80th anniversary in 2013, and likened the energy and determination of NACDS to its earliest days, when George Gales, the first volunteer president of NACDS, offered the organization’s first slogan: “This organization has no past.”
“George Gales did not just state the obvious. He stated the opportunity, with great clarity. … Today, this group has the advantage of eight decades of experience. Yet it runs on the same verve and vision of the association’s first days,” Anderson told attendees.
“Well, today this organization has a past — I prefer to call it a legacy,” Anderson said. “And whether you have been engaged with NACDS for decades or for days, you are part of it.”
Hillary talks healthcare policy
Former secretary of state Hillary Clinton joined attendees for day two of the NACDS Total Store Expo Monday morning to discuss her experiences as secretary of state, leading diplomatic talks on a variety of foreign policy, and she spoke extensively about her work on health reform.
Medicare Part D, the Affordable Care Act and a steady stream of baby boomers qualifying for Medicare are all trends driving more patients to the pharmacy counter. And it’s not just prescriptions they’ll be picking up. “I personally love that more drug stores are offering healthier foods and [fitness items],” Clinton said.
On message with the industry’s “Pharmacy: The face of neighborhood health care,” Clinton noted the important role pharmacy can play to increase access to health care. “Each of you has a chance to help us find the answers and exercise leadership,” she said.
During a question-and-answer session with NACDS president and CEO Steve Anderson, Clinton spoke to her efforts at healthcare reform 20 years ago during the Bill Clinton presidency. However, in that time frame healthcare costs continued to skyrocket with outcomes not commensurate with the healthcare investment made. “We don’t have enough transparency in cost,” she said.
“It’s very difficult to get cost down in a system that doesn’t coordinate care and doesn’t cover every American,” she added.
“We have a chance to really see what we can learn,” Clinton said regarding the present-day healthcare reform. “We’re on a learning curve here. That’s why what the members of the association are doing are so important.”
“I’m here today in part to thank you — America’s pharmacists and drug store [operators] are still on the front lines of healthcare delivery,” she said.
“If we follow the example of many of you … we will make progress [in realizing healthcare reform],” she added. “It is no surprise that year after year that Americans rank pharmacists among the most-trusted professionals in the country.”