ABC’s Lash Group gains URAC accreditation
CHARLOTTE, N.C. — Lash Group, an AmerisourceBergen company, on Thursday announced that it has received a Health Call Center accreditation from URAC for its Clinical Services and Adherence programs. The accreditation solidifies the company’s position as one of the top patient support services.
The accreditation is an acknowledgement of its high-performing adherence programs that benefit both patients and manufacturers. For patients, Lash Group helps them gain access and remain dedicated to their treatment plans. Lash Group’s manufacturer clients benefit from defined policies that identify expectations for associates and leaders; processes to track trends within programs to identify staffing needs and ensure patient safety and access; improved client audit scores; an improved document management system that shows training progress and document version control; and processes for continuing quality improvement.
“The Health Call Center accreditation from URAC recognizes our business’s commitment to quality, patient safety, and it’s an acknowledgment of our great people and their dedication to improving business processes,” stated Lash Group president Tracy Foster. “Lash Group’s Clinical Services management team has completed Lean Six Sigma training, and we’ve put new processes in place to track trends within adherence programs. This improved visibility will allow us to identify new areas for ongoing business process improvement, so we can make patient’s lives better.”
“By applying for and receiving URAC accreditation, Lash Group has demonstrated a commitment to quality health care,” said URAC president and CEO Kylanne Green. “Quality health care is crucial to our nation’s welfare, and it is important to have organizations that are willing to measure themselves against national standards and undergo rigorous evaluation by an independent accrediting body."
Walmart’s annual shareholders meeting focuses on change of pace
FAYETTEVILLE, Ark. — Walmart chairman Rob Walton encouraged employees to “go for it,” and president and CEO Doug McMillon said the company would accelerate the pace of change during the company’s annual shareholders’ meeting June 6 in Fayetteville, Ark.
McMillion, presiding over his first shareholders’ meeting since being named CEO earlier this year, left an immediate stamp on the event. Event host Harry Connick Jr. introduced McMillon, who was surrounded by thousands of company employees in the upper deck of the Bud Walton arena on the campus of the University of Arkansas. After engaging in some witty banter with those seated near him, including removing an Alabama hat from a youngster — McMillion is an Arkansas alum — he took a selfie with an employee and then turned the meeting back to Connick.
It was significant change in meeting protocol, but it helped underscore the theme of a nearly three-and-a-half-hour event where the emphasis was on change and accelerating innovation while maintaining certain foundational principles. McMillon described how Walmart will lead with urgency to get ahead of change by focusing on three areas.
“First, we will be a customer-driven company. We’ve always said the customer is our boss and we’ll make decisions based on how we can serve them better,” said McMillon. “Second, we will invest in our people. As we change and grow, it will be our associates who will make the difference. Finally, we need to be at the forefront of innovation and technology.”
Walmart envisions a future where it is uniquely positioned to win at the intersection of digital and physical. To do so, McMillon and other top executives described how the company is making acquisition and investments in its Global eCommerce organization and big data analytical capabilities even as it continues to expand its worldwide physical footprint.
“Customers will increasingly expect and require the best of both worlds. They want the excitement and the immediacy of shopping in a physical store and the freedom to shop whenever, however and wherever they want. They want an experience that seamlessly adapts to their life,” McMillon said. “Walmart can bring together our stores with new digital commerce capabilities to help customers save money, save time, and have access to what they want and need. Walmart will exceed their expectations.”
By some accounts the company is already doing so. Its e-commerce business is on track to grow to about $13 billion this year from $10 billion last year, but McMillion and Neil Ashe, president and CEO of Walmart Global eCommerce, were adamant about the opportunity to go faster.
“Our stores, 11,000 and growing, will provide access and convenience. If you need it right here, right now, we’ve got it,” McMillon told the roughly 15,000 people who filled the arena for a meeting that began promptly as 7 a.m. with a rousing rendition of “Happy” by Pharrell. “We will run great stores and clubs with great associates. We’ll keep adding services and pick-up points to our stores to become even more convenient. We’ll also strive to have collection points wherever our customers want us to be, and we’ve seen the demand for food delivery in places like the U.K., Mexico and China. And of course, we’ll keep improving our traditional e-commerce offering of ordering online and shipping to customers’ homes.”
McMillon also described how Walmart will develop new capabilities to serve customers in new ways.
“It is important that we all understand the shift that has happened in technology and retail, what it means for us and what we’re doing to win. There’s a lot of innovation and opportunity available to us.” McMillon said.
Walmart names Greg Penner vice chairman
BENTONVILLE, Ark. — Wal-Mart Stores chairman Rob Walton announced the appointment of Greg Penner as vice chairman at the company’s shareholders’ meeting Friday morning, a move that positions Penner, Walton ‘s son-in-law, as his successor.
“One of the board’s most important responsibilities is long-term succession planning, and the company spends considerable time planning for stability and continuity, both at the board and management level,” said Walton, who will remain chairman of the board of directors. “In keeping with this commitment, I’m pleased with Greg’s appointment. Walmart has benefited from his broad expertise in strategic planning, finance and investment matters. I’m excited about Greg working closely with me, the Board and the management team in guiding Walmart into the future.”
Penner has served on Walmart’s board since 2008. He is chair of the Technology and eCommerce Committee and also serves on the Global Compensation and Strategic Planning and Finance Committees.
“I am committed to the long-term success of Walmart,” said Penner. “My first Walmart experience was in 1994 and over the years I’ve developed a deep appreciation for our associates and their service to our customers. I look forward to contributing to a stronger Walmart in any way possible including how we develop new digital capabilities to add to our store offering. This is an exciting time to be part of Walmart.”
Penner has been a general partner of investment management firm Madrone Capital Partners since 2005. From 2002 to 2005, he served as Walmart’s SVP and CFO, Japan. Prior to that role, he was SVP of finance and strategy for Walmart.com. Before joining Walmart, Penner was a general partner at Peninsula Capital, an early stage venture capital fund, and a financial analyst for Goldman Sachs & Co.